COVID-19 Help & Support

If you have been directly affected by COVID-19, and are still experiencing financial uncertainty, we have options available if you think your money worries might be long term. Please contact us as soon as possible to discuss your situation.


Options that may be available

Payment Arrangement

Depending upon your circumstances, a Payment Arrangement may enable you to reduce monthly payments for a period of time with a commitment to make up the reduced payments over an agreed period. We would be happy to discuss this option with you but you would need to consider that this option may negatively impact your credit file.

Voluntary Termination

If you are facing long term financial difficulties, it may be in your best interests to voluntary terminate your agreement with us and hand the vehicle back. The implications of a voluntary termination depend upon factors including the price the vehicle was purchased for and the amount you have paid towards the finance agreement and any deposit you paid. We are happy to discuss voluntary termination with you and the potential benefits and downside.

Sell the Vehicle

If you want to sell the vehicle or to consider part exchanging and purchasing another less expensive vehicle you can do this. You would have to settle the full amount of finance outstanding under your finance agreement with us, this would include any amounts deferred, before selling the vehicle or arrange for the outstanding amount to be paid directly to us from the proceeds of the part exchange.


If you wish to make a payment or obtain a settlement figure please visit our Customer Services Portal.

Collections Team: collections@bluemotorfinance.co.uk or 0203 005 9332

Opening hours: Monday to Friday 08:00 – 19:00, Saturday 09:00 – 13:00

Customer Services Team: customerservices@bluemotorfinance.co.uk or 0203 005 9330

Opening hours: Monday to Friday 08:00 – 20:00, Saturday 09:00 – 18:00, Sunday (and Bank Holidays) 09:00 – 17:00


Free, independent support

If you would like to speak to someone independent, below is a list of other organisations that give free debt advice and can help whatever money worries you have.

If you do not know where to start Money Helper provides a free online budget planner and advice on how to complete a budget plan.

This can help you to:

  • Increase control over your money
  • Provide an early warning for potential problems
  • Stay on top of what is coming in and what is going out
  • Decide in advance how your money will work for you
  • Determine how much surplus income you have

In addition, The Financial Conduct Authority (FCA) has information on its website for consumers of financial products, including motor finance, the information can be found here.


Useful links and telephone numbers

Money Helper (0800 138 7777)

Citizens Advice Bureau (03444 111 444)

National Debtline (0808 808 4000)

StepChange Debt Charity (0800 054 6734)


Financial fraud

Amid the uncertainty of the current situation, fraudsters are looking to benefit by impersonating Government institutions, banks, finance companies and other viable organisations. If you are concerned that someone calling you from Blue Motor Finance may not be who they say they are, please hang up and contact Blue Motor Finance directly by phone or email as detailed above.

For further advice, or to report suspicious or fraudulent activity, you can visit Action Fraud here.