A payment deferral, also referred to as a “payment holiday” in other financial products such as mortgages, is a temporary postponement of up to three monthly payments meaning that we will not expect you to make payments during the deferred period. It is very important to understand that these payments are not being waived, they are simply being moved to a later date. Deferred payments are only appropriate if the financial impact on you of COVID-19 is temporary and, as such, they will not be the most appropriate option for all customers. We have a range of other options available, particularly if you are already behind with your payments.
To understand if a payment deferral is right for you, please complete our form below and we will get back to you as quickly as we can; typically within 7 to 10 days following receipt of your request. We are aware that a number of customers are facing challenging situations and we are here to assist you to the best of our ability.