Complaints Procedure
If you are not entirely satisfied with any aspect of our service, please let us know.
If you wish to make a complaint, you can submit it:
Online: Complaint form
Or contact us directly by:
Phone: 020 3005 9330
Email: complaints@bluemotorfinance.co.uk
Post: Blue Motor Finance Limited, PO Box 565, Sevenoaks, Kent TN13 9RE
When writing to us, please remember to include full details of your complaint and your agreement number.
Click here to read our Complaints Handling Procedure.
Commission Complaints
Click here for more information about Commission complaints.
Financial Ombudsman Service
If you are not satisfied with our final response or 8 weeks have passed since you first raised your complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
FOS is a free independent review service. You will not be able to refer your complaint to FOS if you have not contacted Blue and given Blue the chance to investigate and provide you with a Final Response Letter.
You can contact FOS by:
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 023 4567
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR