Work With Us

What we expect from our employees

We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.

We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.

We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.

We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.

Blue Benefits

As a valued member of the Blue team, you will get:


  • 25 Days Annual Leave Entitlement
  • One additional day’s leave for your birthday
  • Private Medical Cover
  • Life Insurance Cover
  • Self-Invested Pension Plan (SIPP)
  • Employee Assistance Programme (EAP)
  • Access to Blue Motor Finance benefits portal
  • Gym Membership discounts
  • Eye Care Cost reimbursement
  • Premium Bonds for children
  • Office Social Activities
  • Tusker
  • Tech Scheme
  • Cycle to Work
  • Employee referral scheme
  • Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
  • Challenging and exciting work environment
  • Continuous development

Current jobs at Blue

Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!

We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.

Area Sales Manager - Region 1
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Job purpose

To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.


Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required 

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • EV/Hybrid company car
  • Home based role, covering Hull (HU) York (YO) and Harrogate (HG) postcode areas


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Collections Account Manager
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Collections at Blue

Collections although one team led by the Director of Customer Management, is split into two halves - the phone team and the admin team. We work with other areas of Customer Management too, such as Recoveries, Blue Academy, Special Servicing and Complaints.

​Collections phone team – this team take inbound calls and make outbound calls to help our customers that are not able to make their Finance payments to Blue, whilst recognising any vulnerabilities. The team ensure they are complying with Consumer Duty and treating our customers fairly.

​Collections admin team – this team ensure all emails are responded to within 24 hours, along with producing letters and sending information-based emails.

Overall purpose of role

This role is part of a team that ensures all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.

Key responsibilities and accountabilities

  • Responding effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS and outbound telephone calls within prevailing abandoned call parameters
  • To maintain optimum levels of outbound customer calling
  • Resolving delinquent accounts within prevailing guidelines
  • Completing income and expenditure
  • Collecting card payments
  • Negotiating payment plans within prevailing guidelines
  • Identifying Expressions of Dissatisfaction and potential complaints
  • Identifying potentially vulnerable customers 
  • Ensure customer information is accurately and efficiently maintained
  • Ensure that customers are treated fairly at all times
  • Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
  • To liaise with other operational departments that are involved in the customer journey
  • To ensure all performance and productivity targets are achieved and maintained
  • Conform to all quality and legal requirements
  • To carry out any ad-hoc duties as requested by your line management

Compliance and regulation

Developing a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Person specification

  • Good team player, flexible and able to work on own initiative
  • Strong interpersonal skills, able to establish effective working relationships at all levels
  • Appreciates the importance of accuracy and attention to detail
  • Demonstrates a sense of urgency and good work ethic
  • Ability to work with competing deadlines and priorities
  • Resilient, not derailed by a setback and returns to a high level of performance quickly
  • Excellent customer service skills and awareness of the importance of the customer
  • Comfortable and competent with MS Office.
  • Professional and well presented

Additional requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours
  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-7pm, shift-based rota, Saturday 9am-1pm (time off in lieu)
  • Hybrid working available after training completed - 3 days office based as a minimum
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.

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Credit Controller
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Overall purpose of the role

The role is part of the Finance Team ensuring the timely and accurate administration of unpaid dealer invoices.

The scope is relatively broad and includes liaising with the dealers, the sales force, external parties, and customers, as well as the Financial Ombudsman Service, both over the phone and via written correspondence. The objective is to ensure compliance with company’s processes and procedures and control debt levels.


Key responsibilities and accountabilities

  • Collecting debts in a timely and effective manner
  • Resolving outstanding invoice queries, both internally and externally
  • Finding commercially viable solutions for outstanding invoices
  • Collaborating with the in-house Legal Team for legal actions
  • Negotiating re-payment plans
  • Escalating to external Debt Collections Agencies when necessary
  • Identifying and reporting areas of concern while adhering to Consumer Duty and compliance procedures
  • Participating in remedial projects
  • Maintaining electronic and paper filing systems
  • Representing the company in a professional and confidential manner


Knowledge, skills and experience required


Experience

  • 1-2 years of Credit Control experience – preferably in the motor finance sector
  • Experience of working in a team in an office environment
  • Experience of liaising directly with suppliers by phone and other media
  • Ability to understand and comply with documented processes, policies and procedures
  • Knowledge of treating customers fairly (Consumer Duty)
  • Awareness of current FCA regulations

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and email

Interpersonal

  • Exceptional planning and organisational skills
  • Accuracy and attention to detail
  • Excellent verbal and written communication skills
  • Able to work under pressure and to tight deadlines
  • Enthusiastic 'can-do' attitude
  • Adaptable and flexible
  • Establish effective working relationships across the business
  • Have tenacity to be able to establish rapport with dealers and ASMs and successfully collect payments
  • Ability to work as part of a team and individually
  • Customer-focused approach


Compliance and regulation

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.


Act to deliver good outcomes for our customers and dealers and understand how this requirement specifically applies to your role at Blue.



Additional requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours.
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.

Working Hours

Permanent Position 

37.5 Hours a week (8.5 hours per day Inc. 1 unpaid hours for Lunch 

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Customer Service Adviser
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Job purpose

You will be part of an engaging team of Customer Service Advisers who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blue’s integrity.

Responsibilities

The key aspects of the role:

  • Respond to Inbound and outbound telephone/email enquiries in a professional and courteous manner
  • Maintain customer account records by recording / updating information as required
  • Record any dissatisfaction / satisfaction information in line with the company procedure’s
  • Contribute towards the team by working together to achieve the SLA requirements
  • Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
  • To present the company in a professional manner and maintain confidentiality
  • Identify and assess customers’ needs in order to achieve good customer outcomes and one call resolution where possible
  • Completion of outbound welcome calls
  • To complete all ad hoc tasks as distributed by the Senior / Team Leader
  • Ensuring electronic and paper filing is up to date and always in order
  • Communicate and build sustainable relationships with all other internal departments and field staff

Standard requirements:

  • Know, understand and apply the principles of TCF and the Consumer Duty
  • Keep electronic and paper filing in order at all times
  • Keep up to date with the company’s products & mandatory training
  • Present the company in a professional manner at all times

Knowledge, skills and experience required

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Experience

  • Experience of working in a team in an office environment
  • Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Enthusiastic ‘can do’ attitude
  • Accuracy and attention to detail
  • Professional and well presented
  • Customer focused approach

Additional information

  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Rota shift work based on 8am-6pm Monday to Friday
  • Able to reliably commute to office
  • Scope of Role
  • Report directly to Team Leader

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Interim Customer Support Team Leader (1 year FTC)
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Customer Management at Blue

Customer Support at Blue are responsible for helping our customers that are not able to meet the financial obligations of their agreements with us. We work with the customers, ensuring we put their needs first and balancing this with the business requirements, as well as recognising any vulnerabilities and working with them on a one-to-one basis. The Customer Support team are part of the wider Customer Management department, and work closely with Collections, Recoveries, Customer Service and Complaints to provide an excellent service to our customers.


Overall purpose of the role

This role is key to the continued success of Blue Motor Finance, supporting the Operations Manager in leading our internal Customer Support department to achieve agreed KPI’s whilst adhering to standards & policies set out by Blue.

Reporting to the Operations Manager you will be responsible for the day-to-day management of the Customer Support Specialists.

You will effectively support across both the Customer Support function in a professional and effective manner ensuring fair customer outcomes and ensuring that the performance targets are achieved and opportunities to improve are identified.

Key responsibilities and accountabilities

  • Be the point of reference and support for the team
  • Training and ongoing coaching of new and existing employees
  • Holding and documenting probation & periodic performance reviews
  • Ensuring Rota and absence policies adhered to and absence /timekeeping issues are recorded accurately via People HR
  • Ensuring Customer Support’s KPI’s are met by utilising cover / shift patterns / holiday / leave
  • Screening / Interviewing and selection previewing of potential new candidates
  • To be the subject matter expert for all department procedures and policies along with any project involvement
  • Management of the Talkdesk phone system to ensure maximum cover is available whilst providing clear and succinct daily reporting to evidence controls are in place
  • Run regular and ad hoc reporting make sure all team members are meeting the departments required KPI’s both in administrative tasks and telephony requirements
  • Communication and preparation of team tasks and meetings
  • Liaising with other Team Leaders to ensure equal distribution of information and support cover is provided where and when possible
  • Management of all administrative tasks required within delinquency management
  • Recommend potential procedure changes by collecting information and suggesting change to the Operations Manager
  • Liaising closely with other departments as necessary
  • Adhering to company policies and procedures and maintaining updated documentation
  • To keep up to date with the company’s products and policies
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times
  • Be responsible for full department management in absence of the Operations Manager 

Compliance and regulation

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

Person specification

  • Demonstrable experience of managing high performing teams, or leading within a senior role, preferably within an FCA regulated environment
  • Good team player, flexible and able to work on own initiative
  • Strong interpersonal skills, able to establish effective working relationships at all levels
  • Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned
  • Appreciates the importance of accuracy and attention to detail
  • Demonstrates a sense of urgency and good work ethic
  • Ability to work with competing deadlines and priorities
  • Resilient, not derailed by a setback and returns to a high level of performance quickly
  • Excellent customer service skills and awareness of the importance of the customer
  • Comfortable and competent with MS Office
  • Professional and well presented

Additional requirements

  • Office hours are between 8am-7pm; Saturday 9am-1pm (time off in lieu), you should complete 7.5 hours a day, covering core working hours to best support your team members
  • Hybrid working available after training completed (3 days in the office as a minimum)
  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
  • This is role is cover for maternity leave for 1 year.

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Litigation & Recoveries Specialist
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Overall purpose of the role 


Recoveries is a team that works with other areas of Customer Management, such as Collections, Blue Academy, Technical Recoveries and Complaints. They are responsible for liaising with our third-party partners to ensure vehicles are collected in a timely manner, regular check ins with agents and auction houses, responding to emails from third parties and crushwatch alerts from the police or pounds. 

As part of the Recoveries role, there will be daily involvement in the litigation activities of the business. Attention to details and accuracy are essential, as well as ensuring that the Company’s processes and procedures are followed. 

Key responsibilities and accountabilities


  • You will be responsible for ensuring that a wide range of administrative activity is completed within stretching time scales to meet the needs of customers, third party suppliers and the business.
  • You will effectively support the Recoveries functions in a professional and effective manner and be a point of referral and decision making for customer exceptions.
  • Customer contact is maintained by various communication methods to ensure effective resolutions via telephone calls, email and SMS. Additionally, the job holder will be responsible for the issue of pre-litigation material to support the overall Collection and Recoveries activity.
  • You will ensure that all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during any customer conversations are clearly noted onto the in-house debt management platform.
  • To manage a caseload of Recovery of Goods actions under supervision which includes reviewing customer accounts, drafting pre-litigation correspondence, drafting claim forms and witness statements, issuing proceedings at Court, and instructing County Court advocates and other third parties.
  • To build and maintain a strong professional relationship with external solicitors. 
  • To carry out administrative duties which include opening case files, compiling legal bundles, drafting letters, and processing incoming post.

Compliance and Regulation 

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

Person specification

  • Good team player, flexible and able to work on own initiative. 
  • Ability to manage a full caseload and take responsibility for its successful outcome.  
  • Appreciates the importance of accuracy and attention to detail.
  • Ability to work with competing deadlines and priorities.
  • Strong communication skills and adaptability are key attributes.
  • Good team player, flexible and able to work on own initiative.
  • Comfortable and competent with MS Office and familiarity with case management systems.

Additional requirements

  • As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
  • Must be able to reliably commute to the office. 
  • Working hours - 37.5 hours per week. (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-7pm, shift-based rota, Saturday 9am-1pm (time off in lieu).
  • Hybrid working available after training completed - 3 days office based as a minimum.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.




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Payouts Operator
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Loan Originations at Blue

The Loan Originations team at Blue support applicants by helping them to obtain affordable motor finance loans. We work with the introducers and customers across Underwriting, Payouts, Introducer Support and Specialist Funding.

Overall purpose of the role

This role forms part of the day-to-day team function to ensure timely and accurate payment and administration of all new loan products. This includes direct liaison with the introducers and customers where necessary, whilst ensuring exceptionally high levels accuracy at all times. This role requires the individual to offer the best response / support to all the teams customers externally and internally.

Key responsibilities and accountabilities

The key aspects of the role are to:

  • Pay out incoming deals in line with company policy and approved mandate value
  • To check all pay-out correspondence for accuracy and completeness including ensuring that we are enforcing all underwriting and compliance conditions
  • Be a point of reference, knowledge and support for our dealer/broker network.
  • Being responsive to change for new processes and working alongside internal teams to aid a quick, efficient and a company compliant outcome for Blue.
  • Ensure company policies are adhered to and followed.
  • Working review of departmental procedures in line with policies with the ability to suggest review/change where identified.
  • Engage and interact openly in monthly team meetings to overview departments projects / SLA’s and performance indicators and support the TL.
  • Respond to telephone and administrative queries in a professional and respectable manner and maintain customer account records by recording/ update or deleting information as required.
  • Liaising closely with other departments as necessary.
  • Adhering to company policies and procedures and maintaining updated documentation.
  • To keep up to date with the company’s products and policies.
  • To present the company professionally and confidentially at all times.
  • To pay due care and attention to your own and others’ health and safety at all times.
  • Ensure all client communication is responded to within the set Key performance indicators.

Compliance and regulation

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

Person specification

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Experience

  • Experience of working in a team in an office environment
  • 1-2 years previous financial services experience preferably in a consumer finance environment
  • Knowledge of treating customers fairly (TCF)
  • Awareness of current FCA regulations
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Additional requirements

  • Office hours are between 8am-8pm, you should complete 7.5 hours a day, covering core working hours depending on your rota
  • Rota shift work based with some 9am-6pm Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
  • Hybrid working available after training completed (3 days in the office as a minimum)
  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.

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Sales Adviser - Financial Services
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Job Purpose

This is a multi-functional sales role selling vehicle loans direct to consumers and helping them find the right car to fit the loan. You will be responsible agreeing budgets to suit the customer, locating new vehicles through our current dealer network and managing the process through to the customer driving away a car. Working as part of a fast paced, dynamic team, the adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.

Salary is up to £33,000 + OTE 

 

Dimensions

  • The role offers a strong basic salary and very achievable OTE
  • Follow up on warm finance application leads generated by our current partners. There are no cold calls as customers have completed an application and are expecting a call.
  • Understand the needs of individual customers and balance the desire to buy the perfect car with realistic affordability.
  • Work towards sales targets to achieve personal and team targets.
  • Work closely with multiple departments to speak with existing customers approaching Blue regarding new finance agreements.
  • Help potential customers find new vehicles to purchase and assist them through the sales process.
  • Manage dealer expectations throughout the sales process being aware of relationships with the external sales team.
  • Assist the team leader in developing process by providing feedback


Knowledge, skills and experience required

  • Essential customer focused telephone experience, preferably from a sales environment.
  • A  good knowledge of car brands, makes and models is very helpful to be successful in role. 
  • Good  educational background with proficiency demonstrable in Math and English
  • Excellent verbal and written communication skills
  • Experience of working within a team in an office environment
  • Computer Literate, including MS office products and email
  • Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
  • Ability to understand and comply with documented processes, policies and procedures.


Additional information

  •       Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  •       Current shift pattern of 9 – 5.30pm Monday to Friday, with a late shift of 10.30 till 7pm and 9-5pm Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
  •       Able to reliably commute to office as this is an office based role. 

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Training and Performance Specialist
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​Customer Management at Blue

Customer Management at Blue are responsible for helping our customers throughout the lifetime of their agreement. This can include customers that are not able to meet the financial obligations, may need customer service-related support or have a complaint regarding their agreement. We work with the customers, ensuring we put their needs first and balancing this with the business requirements, as well as recognising any vulnerabilities. The Customer Management department are part of the wider Operations division and work closely with the Loan Originations team to provide an excellent service to our customers.

Overall purpose of the role

The purpose of the role is to lead the training and development of the front-line collections agents to ensure we continue to provide good outcomes to out customers. You will design and deliver engaging training and coaching to support our agents throughout their journey at Blue. Initially supporting them when they join Blue with the induction and continuing throughout their role as collections account managers. 

Key responsibilities and accountabilities

Coaching and Training Development

  • Develop and deliver comprehensive coaching and training programmes for all front-line staff in customer management.
  • Provide clear and constructive feedback to team members using relevant coaching methodologies.

Collaboration and Support

  • Collaborate with the Customer Experience Team to ensure wider customer feedback is incorporated into training and development.
  • Work closely with the Management Team and Team Leaders to support performance management initiatives by designing and executing coaching programmes.

Induction and Training Delivery

  • Manage the induction and supervision of new employees alongside team leaders.
  • Produce and deliver training programmes for new hires and ongoing training interventions as required.
  • Provide technical, and coaching support to both new and existing staff.

Performance Analysis and Reporting

  • Collate and analyse data to identify trends, knowledge gaps, and areas of underperformance.
  • Report findings and recommend remedial actions to improve performance and compliance.

Ongoing Training and Improvement

  • Conduct initial call coaching and provide ongoing refresher training to all front-line staff.
  • Continuously develop, implement, and modify training programmes to maintain their effectiveness.

Compliance and regulation 

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

Person specification

  • At least 2 years of experience in training within an FCA regulated environment.
  • Experience in coaching and training, including developing and maintaining training materials, within a regulated Collections environment.
  • In-depth knowledge of regulatory and compliance requirements, particularly within a Financial Conduct Authority (FCA) regulated environment.
  • Strong coaching and training development skills, it would be desirable to have a coaching qualification or accreditation.
  • Proficient in structuring and designing engaging training content and learning pathways for full comprehension of complex topics.
  • Ability to effectively communicate and deliver engaging training which conveys complex topics.
  • Excellent interpersonal and communication skills, with the ability to provide clear and constructive feedback both face-to-face and via virtual platforms such as Microsoft Teams.
  • Collaborative and a great team player, capable of working with others across the business to identify problems, agree solutions, implement changes, with the ability to influence the development and delivery of various training initiatives.
  • Proficient in data analysis and reporting.
  • Good time management and organisational skills, with the ability to prioritise tasks quickly and efficiently.
  • Strong problem-solving skills with an analytical mindset, capable of identifying key risks and development opportunities.
  • Comfortable identifying and raising issues to drive good outcomes for customers.
  • Strong stakeholder management skills, capable of building and managing working relationships at all levels.
  • Ability to work with competing deadlines and priorities.
  • Resilient, not derailed by a setback and returns to a high level of performance quickly.

Additional requirements

  • Travelling to other locations potentially required
  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.


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Equal Opportunities statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.