​

​

​​Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Expenses loan
• Covering Uxbridge and West London

​

Apply for this role

Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required 

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Salary sacrifice scheme - electric car and Tech
• Expenses loan
• This role is based in Scotland - EH, TD, DG and CA – (Edinburgh, Borders, Dumfries & Carlisle)

Apply for this role

​

​

Job Purpose

To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Knowledge, skills and experience

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach
  
  

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely 
  
• Expenses loan
• Covering GU and KT postcode regions 

​

Apply for this role

​

​Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Expenses loan
• Covering Birmingham or TF/WV/WS postcode regions 

​

Apply for this role

​

​Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Expenses loan
• Covering HP, WD and AL postcode regions 

​

Apply for this role

​

​Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Expenses loan
• Covering Essex/M11 corridoor - CM/CO/RM/IG/CB postcode regions 

​

Apply for this role

​

​Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Expenses loan
• Covering LN/NG postcode regions 

​

Apply for this role

​

​Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Expenses loan
• Covering Peterborough - PE postcode regions 

​

Apply for this role

​

​

Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.
  

​

Knowledge, skills, and experience required

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach
  

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• Salary sacrifice scheme - electric car and Tech
• Expenses loan
• This role is based in the LA and FY Postcode area.

Apply for this role

​

​

Job purpose

The sole focus of the role is ensure the sales team are driven to reach both individual and collective targets. The leader must ensure sufficient training is given to new starters in the team as well as delivering high levels of development lessons for more experienced members to ensure they are maintaining the level of performance that is expected. The leader will report directly into the Head of Department and will be involved in recruitment and managing key relationships with the external sales force and internal departments.  This is key role to ensure continued sales growth within Blue Direct.

​

​Dimensions

• Driving day to day performance of a sales team with ambitious monthly targets.
• Ongoing development of sales staff to improve performance against target including quarterly group sales based classroom training sessions.
• Manage allocation and ensure leads are distributed across the team fairly and accordingly.
• Perform monthly control checks on every member of the team
• Perform monthly reviews which member of the team, as well as quarterly reviews alongside Head of department.
• Implementation of new KPI’s and projects within team
• Review Lead manager daily and make sure all accounts are being kept up to date including action or allocation to cover sickness/days in lieu
• Managing people HR, team rota, sickness, annual leave and overtime.
• Working alongside Head of department with team recruitment.
• Initial point of call for the external sales force, including technical issues and managing relationships and potential disputes with supporting dealerships.
• Speaking with customers and dealers on behalf of new staff to process new accounts
• Continued feedback to head on department on existing systems and process.
• Being a part of a developing product and assisting with continued growth.
• Assist manager in other tasks that relate to the running of the Digital Sales team
• Keep up to date with Blue’s products and services
• To present Blue in a professional and confidential manner at all times.

​

Knowledge, skills, and experience required

• Customer focused telephone experience from a sales environment.
• Exceptional team leadership skills, as well as being confident in managing individuals.
• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and email
• Excellent verbal and written communication skills
• Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
• Ability to understand and comply with documented processes, policies and procedures as well as working alongside manager to develop new ones.
• Essential time keeping and being flexible and willing to step up when required if the team are short staffed

​

Additional information

• Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
• Current shift pattern of 9 – 5.30 Monday to Friday and 9-5 Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
• Able to reliably commute to office

​

Apply for this role

​

​

Job purpose

The role is part of a team of current team of 6. The team ensure timely and accurate administration of any complaints to the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This is a growing and developing role along with the growth of the department we’re looking for self-motivated individuals who are able to work autonomously to offer the best resolution to our customers whilst ensuring Blue’s integrity.

​

Dimensions

The key aspects of the role:

• To work as part of a motivated team, to ensure that all inbound complaints are thoroughly investigated
• To always work towards offering a suitable solution to our customers within the set regulatory time frames
• To openly and fairly review each customer complaint without bias or personal opinion
• Manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements.
• To participate in monthly meetings to put forward suggestions for improvement and share successes as part of group
• Openly share experience in order to use information to build knowledge / skill set
• Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
• Ensure that all complaints are handled with the highest standard of customer care
• To maintain complaints database with correct and relevant information at all times
• To research root cause of complaints and use information to ensure consistency in processes and procedures
• To hold excellent communication skills both verbally and in writing

​

Standard requirements

• Know, understand and apply the principles of TCF
  
• Ensure regulatory responses are issued correctly and on time
• Keep electronic and paper filing in order at all times
• Keep up to date with the company’s products
• Present the company in a professional and confidential manner at all times
• Pay due care and attention to your own and others’ health and safety at all times

​

Knowledge, skills and experience required

Qualifications

• Good educational background with proficiency demonstrable in maths and English
• Computer Literate, including MS office products and Email

Experience

• Experience of working in a team in an office environment
• Knowledge of treating customers fairly (TCF)
• Knowledge of GDPR and DPA act
• Awareness of current FCA regulations
• Ability to understand and comply with documented processes, policies and procedures
• Excellent verbal and written communication skills

Interpersonal

• Someone who loves to learn and do well, to absorb as much of the training as possible and is keen to develop their career
• Adaptable and flexible
• Ability to work as part of a team but also individually
• Reliable
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines
• Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

​

Additional Information

Hours

• Permanent 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  
• Monday – Friday, 9.00-5.30

Scope of Role

• Report directly to Complaints Manager

Apply for this role

​

Job purpose

Blue is looking to expand its Credit Risk team and is searching for an experienced Credit Risk Manager to help grow the business whilst maintaining an acceptable level of risk. This is a demanding but rewarding role that offers many exciting workstreams and provides an opportunity to shape the direction and risk approach of a fast growing yet established FinTech company. This role does not have any direct reports but will require interfacing with all other areas of the business including Technology, Finance, and Underwriting.  Some examples of the exciting things you may be working on include:

• Using analytics to develop existing lending strategies and create new ones
• Creation and assessment of new credit scorecards
• Second-line approver of SME credit proposals
• Providing support for new funding facilities
• Preparation of monthly Board reporting and materials for credit committee meetings
• Macro modelling and assessing the impact on Blue’s loan portfolio
• Reviews of portfolio trends and KPIs, with deep dives as needed
• Providing risk consultancy to other areas of the business
• Reporting findings to senior management and Board level

​

Knowledge, skills and experience required

About You

• Analytical mindset - you spot trends and notice details, and have a natural intellectual curiosity
• You are a self-starter with an entrepreneurial spirit who can take ownership and work independently towards tight deadlines, prioritising your work appropriately
• Good interpersonal and communication skills; you are comfortable presenting and explaining technical information in a non-technical way
• Strong service focus and a passion for delivering high quality end-user experience to internal and external clients
• Desire to work in a fast-growing, fast-paced environment with a “start-up” feel
• Lifelong learner – you have a drive to learn and continually develop your skills and abilities
• Must be willing to occasionally step outside the role of a traditional credit risk manager to achieve wider business objectives

Technical Skills & Experience

Below are some skills we are looking for – the successful candidate may not tick all of these but will have the willingness and drive to develop into the role:

• Degree or work experience in a numerate or analytical subject (Mathematics, Statistics, Computer Science, Economics, Physics, Engineering, Accounting, Finance or similar)
• Proven experience in credit risk management, (preferably) of secured retail loan portfolios
• Solid understanding of credit policy governance framework and core credit concepts such as PD, LGD, and EAD
• Strong experience in making data driven decisions
• IFRS9 experience a bonus
• Python/R modeler
• Scorecarding experience
• Advanced knowledge of Excel
• Familiar with SQL
• SME lending experience
• Logical brain
• Commercial aptitude
• Start-up mentality
• Lifelong learner – you have a drive to learn and continually develop your skills and abilities
• Must be willing to occasionally step outside the role of a traditional credit risk manager to achieve wider business objectives

Apply for this role

​

Job Purpose

To ensure timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.

​

Responsibilities 

The key aspects of the role:​

• Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
• Be aware and responsive to in house service levels and key performance indicators at all times
• Maintain customer account records by recording / updating and deleting information as required
• Process and respond to all Inbound and outbound correspondence
• Updating electronic and paper filing in order at all times
• Record any dissatisfaction / satisfaction information in line with the company procedure’s 
• Build sustainable relationships with all other internal departments and field staff
• React to any procedure changes positively and proactively
• Contribute towards the team by working together to achieve the SLA requirements
• Communicate and build effective relationships with Dealerships / Area Sales Managers
• To keep up to date with the company’s products & E Learning
• To present the company in a professional manner and maintain confidentiality
• To pay due care and attention to your own and others’ health and safety at all times
• Identify and asses customers’ needs in order to achieve customer satisfaction and one call resolution where possible
• Collection /recording and processing of product or service disputes complaints by clarifying the customer's query; determining the cause of the problem and forwarding the respective information on for our complaint handling team to respond 
• Completion of outbound welcome calls
• Updating / correction / maintenance of company HPI records
• Promotion of internal retention scheme during each customer interaction where possible
• To complete all ad hoc tasks as distributed by the Senior / Team Leader

​

 Knowledge, skills and experience

• Good educational background with proficiency demonstrable in maths and English
• Computer Literate, including MS office products and Email
• Experience of working in a team in an office environment
• Knowledge of treating customers fairly (TCF)
• Awareness of current FCA regulations
• Ability to understand and comply with documented processes, policies and procedures
• Excellent verbal and written communication skills
• Adaptable and flexible
• Ability to work as part of a team but also individually
• Reliable
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines
• Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach
• Ability to accurately input and interpret data
• Professional and well presented 

Addittional Information​

• Permanent role
• Operating week: Monday to Friday 8am-8pm
• Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
• 37½ hours per working week
• Working day: 8½ hours including one unpaid hour for lunch
• Office based role. 

​

Apply for this role

Job Purpose - Making Motoring Simple by providing outstanding customer service

The Deal Making Team assists Team Blue by promoting a one-stop-shop service to appointed dealers and their customers. This established, fast-paced, dynamic team brokers out customer applications that fall outside of the Blue lending criteria. We are looking for customer-focused, enthusiastic, proactive, adaptable, sales-oriented people who love to always learn new things, to join our team. 

​

Who You Are

You will always go the extra mile to support and understand the needs of customers, dealers, and colleagues, leaving things better than when you found them. You take pride in your work by suggesting and facilitating better approaches, always have high energy, and love thinking outside the box to make things happen. You acknowledge that being part of a team can sometimes mean working outside of your comfort zone or job description.

​

Key Accountabilities

• Predominantly handling inbound and outbound phone calls from dealers and customers. No cold calling is required.
• Treating customers fairly by offering them the best options to assist with their financial situations.
• Taking ownership and overcoming objections by presenting positive solutions through integrity, negotiation, and collaboration. ​
• Being self-motivated, whilst working as a team to successfully achieve set targets and team service levels.
• Able to quickly and effectively multi-task, always maintaining a keen eye for detail.
• Working alongside our lending partners to deliver a great customer experience.

​

Skills, Knowledge and Experience

• Adaptable, reliable, collaborative, resilient with a pragmatic approach to business needs.
• Active listener who is open-minded and able to effectively communicate at all levels.
• Demonstrates initiative whilst still adhering to regulatory policies and procedures.
• Proven history of successfully working within a target driven environment whilst remaining customer centric.
• Motor dealership, or finance broker career background would be an advantage.

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Additional Information

• Salary £25,500 - £27,000 – DOE.
• Permanent role covering Monday to Friday 9am-7pm (rotating shifts), also, Saturday, Sunday and *Public Holidays 9am-5pm (approx. 1 in 3, time off in lieu given).
• 37½ hours per working week, 7½ hours per day, plus one unpaid hour for lunch. 
• 25 days holiday, plus public holidays* and one birthday day.
• On-going training and development.
• Predominantly office based although remote working over the weekends and public holidays can be considered.
• Off-site parking, company cycle scheme – must be able to reliably commute as local public transport is very restrictive.
• Employees Assist Programme.
• Company pension scheme.
• Company health and life insurance.
• Employee Benefits Programme.
• Social events.

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About you

We're looking for intelligent and pragmatic developers (Entry, Graduate, Junior or Mid Level), who are passionate about delivering high quality software. You'll be working on multiple internal and customer facing systems, touching all areas of our business as part of a cross-disciplinary team.

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Your responsibilities will include:

• Writing software using C#, T-SQL and web languages (HTML, CSS, etc.)
• Working with product managers and business experts to understand requirements.
• Investigating production issues and implementing fixes where necessary.
• Helping find optimal solutions to the problems the business is trying to overcome.
• Suggesting ways in which software can be used to make the business more efficient
  

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To do a great job in this position, you should have:

• Experience writing software using C#, Python, Java or a similar language.
• Understanding of web languages (HTML, CSS, etc.)
• Good numeracy.
• Strong problem-solving skills.

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The following are not necessary, but will make you a stronger candidate:

• Evidence of personal software projects.
• Basic understanding of T-SQL.
• Knowledge of consumer finance (Hire Purchase, Personal Loans, Credit Cards, etc.)
• Knowledge of AWS or Azure.

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Job purpose

At Blue Motor Finance, we deliver innovative car financing solutions and have grown remarkably since starting lending operations in 2014. With our cutting edge, innovative technology and future growth plans, this is a great time to join us!

We are recruiting an enthusiastic Junior IT Support Technician our Sevenoaks office. You will be providing IT and technical support internally, acting as the first point of contact for any IT queries in the office. You will take ownership of the onboarding process, carrying out desk builds and departmental moves and installing software and hardware on relevant end points. You’ll also provide software and hardware support to office based and remote users as well as taking responsibility for first-line support calls and logged tickets.

This role would suit an IT Graduate looking to enter the industry working for a FinTech leader, and you will be provided with internal training and opportunities to rapidly progress in a thriving and growing company.

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Dimensions

The key aspects of the role are:

• Excellent communication skills both written and verbal, confident in explaining complex issues to non-technical end users.
  
• Excellent customer service skills and strong interpersonal skills.
• An intuitive and methodical approach to problem-solving.
• A positive attitude, setting standards of excellence and achieving them.
• Enthusiasm and willingness to learn new technologies and integrations.

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Knowledge, skills and expertise required

Technical requirements or awareness of:

• Microsoft 365 admin
  
• AD Admin
• Windows desktop support
• Okta Admin
• MS Office
• LAN, WAN and TCP/IP
• Physical networking infrastructure (Cat 5e/6)
• PC/laptop fault diagnosis and repair

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Additional information

• This is a full time, permanent position, 37.5 hours a week plus 1 hour unpaid for lunch.
  
• As a standard, working hours will be 9am- 5.30pm Monday to Friday.
• This is an onsite working role with you needing to come into the office 5 days per week.
• Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
• From time to time, and within reason, you may be required to work outside of your standard contracted hours and/or role profile
• As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
  

Apply for this role

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Job purpose

At Blue Motor Finance, we deliver innovative car financing solutions and have grown remarkably since starting lending operations in 2014. With our cutting edge, innovative technology and future growth plans, this is a great time to join us!

We are recruiting an enthusiastic Junior IT Support Technician our Sevenoaks office. You will be providing IT and technical support internally, acting as the first point of contact for any IT queries in the office. You will take ownership of the onboarding process, carrying out desk builds and departmental moves and installing software and hardware on relevant end points. You’ll also provide software and hardware support to office based and remote users as well as taking responsibility for first-line support calls and logged tickets.

This role would suit an IT Graduate looking to enter the industry working for a FinTech leader, and you will be provided with internal training and opportunities to rapidly progress in a thriving and growing company.

​

Dimensions

The key aspects of the role are:

• Excellent communication skills both written and verbal, confident in explaining complex issues to non-technical end users.
  
• Excellent customer service skills and strong interpersonal skills.
• An intuitive and methodical approach to problem-solving.
• A positive attitude, setting standards of excellence and achieving them.
• Enthusiasm and willingness to learn new technologies and integrations.

​

Knowledge, skills and expertise required

Technical requirements or awareness of:

• Microsoft 365 admin
  
• AD Admin
• Windows desktop support
• Okta Admin
• MS Office
• LAN, WAN and TCP/IP
• Physical networking infrastructure (Cat 5e/6)
• PC/laptop fault diagnosis and repair

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Additional information

• This is a full time, permanent position, 37.5 hours a week plus 1 hour unpaid for lunch.
  
• As a standard, working hours will be 9am- 5.30pm Monday to Friday.
• This is an onsite working role with you needing to come into the office 5 days per week.
• Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
• From time to time, and within reason, you may be required to work outside of your standard contracted hours and/or role profile
• As part of your on-going development, you may be required to undertake training to meet the requirements of your role.

Apply for this role

Digital Sales Adviser 

Job Purpose

This is a multi-functional sales role selling vehicle loans direct to consumers and helping them find the right car to fit the loan. You will be responsible agreeing budgets to suit the customer, locating new vehicles through our current dealer network and managing the process through to the customer driving away a car. Working as part of a fast paced, dynamic team, the adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.

Salary is up to £33,000 + OTE 

Dimensions

• The role offers a strong basic salary and very achievable OTE
• Follow up on warm finance application leads generated by our current partners. There are no cold calls as customers have completed an application and are expecting a call.
• Understand the needs of individual customers and balance the desire to buy the perfect car with realistic affordability.
• Work towards sales targets to achieve personal and team targets.
• Work closely with multiple departments to speak with existing customers approaching Blue regarding new finance agreements.
• Help potential customers find new vehicles to purchase and assist them through the sales process.
• Manage dealer expectations throughout the sales process being aware of relationships with the external sales team.
• Assist the team leader in developing process by providing feedback

Knowledge, skills and experience required

• Essential customer focused telephone experience, preferably from a sales environment.
• A  good knowledge of car brands, makes and models is very helpful to be successful in role. 
• Good  educational background with proficiency demonstrable in maths and English
• Excellent verbal and written communication skills
• Experience of working within a team in an office environment
• Computer Literate, including MS office products and email
• Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
• Ability to understand and comply with documented processes, policies and procedures.

Additional information

•       Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
•       Current shift pattern of 9 – 5.30pm Monday to Friday, with a late shift of 10.30 till 7pm and 9-5pm Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
•       Able to reliably commute to office as this is an office based role. 

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