Work With Us

What we expect from our employees

We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.

We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.

We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.

We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.

Blue Benefits

As a valued member of the Blue team, you will get:


  • 25 Days Annual Leave Entitlement
  • One additional day’s leave for your birthday
  • Private Medical Cover
  • Life Insurance Cover
  • Self-Invested Pension Plan (SIPP)
  • Employee Assistance Programme (EAP)
  • Access to Blue Motor Finance benefits portal
  • Gym Membership discounts
  • Eye Care Cost reimbursement
  • Premium Bonds for children
  • Office Social Activities
  • Tusker
  • Tech Scheme
  • Cycle to Work
  • Health Cash Plan
  • Employee referral scheme
  • Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
  • Challenging and exciting work environment
  • Continuous development

Current jobs at Blue

Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!

We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.

Area Sales Manager
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Area Sales Manager
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Expenses loan
  • Covering Peterborough - PE postcode regions 

Apply for this role

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Phone number
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Area Sales Manager - Region 1, Scotland
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.


Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required 

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email


Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Salary sacrifice scheme - electric car and Tech
  • Expenses loan
  • This role is based in Scotland - EH, TD, DG and CA – (Edinburgh, Borders, Dumfries & Carlisle)





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Area Sales Manager - Region 2
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Job Purpose

To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Knowledge, skills and experience

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely 
  • Expenses loan
  • Covering GU and KT postcode regions 

Apply for this role

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Area Sales Manager - Region 3
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Expenses loan
  • Covering Birmingham or TF/WV/WS postcode regions 

Apply for this role

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Phone number
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LinkedIn URL
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Area Sales Manager - Region 3
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Expenses loan
  • Covering HP, WD and AL postcode regions 

Apply for this role

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Last name
Phone number
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CV
Cover letter
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Area Sales Manager - Region 3
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Expenses loan
  • Covering Essex/M11 corridoor - CM/CO/RM/IG/CB postcode regions 

Apply for this role

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Area Sales Manager - Region 3
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Expenses loan
  • Covering LN/NG postcode regions 

Apply for this role

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Area Sales Manager/Executive - Region 1, LA & FY Postcodes
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills, and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Salary sacrifice scheme - electric car and Tech
  • Expenses loan
  • This role is based in the LA and FY Postcode area.

Apply for this role

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Capital Markets - Analyst
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Job purpose

This role will support the Capital Markets team deliver on the strategy and operational management related to the treasury and funding requirements of Blue’s business, primarily through asset, transaction and capital markets research, analysis, monitoring and reporting.

Dimensions

The key aspects of the role are to:

  • Data collation and the production of weekly and monthly performance analysis, cashflow forecasting, and investor and management reports
  • Financial modelling / research related to transactional matters to support business decisions
  • Coordinate and prepare business presentations and external information requests
  • Support all aspects of funding projects including operational processes, data analysis and presentation, audit requirements, investor due diligence, rating agency analysis, documentation requirements
  • Capital markets research and production of information for internal / external reports and presentations
  • Ad hoc business transactional, project management and operational related requests to support efficient and timely delivery of business initiatives 

Knowledge, skills and experience required

Knowledge/Qualifications

  • Strong educational background with proficiency demonstrable in Maths and English
  • Highly computer literate, including MS office products, in particular Excel and PowerPoint
  • Ideally, experience and commercial awareness of public and / or private securitisations in auto-loan market, financial modelling and pricing / return analysis

Skills

  • Strong Excel skills, with experience using complex analytical, cashflow, and forecasting models
  • Excellent PowerPoint presentation skills
  • Articulate and skilled in analysing text and data with high accuracy and attention to detail
  • Able to communicate succinctly (verbally and in writing) the key points from research and analysis
  • Desire to learn and seeks to improve output continuously
  • High level of personal drive and enthusiasm
  • Team oriented, flexible and adaptable, working outside of the role and remit as required
  • Ability to work under own initiative, taking responsibility to meet demanding deadlines
  • Professional, acts with integrity, with ability to develop and maintain effective working relationships
  • Able to work effectively within internal and external reporting, compliance, and governance frameworks
  • Excellent organisational skills
  • Treats people fairly

Additional information

  • Travelling to other locations [in London] for meetings with business counterparts
  • Hybrid working will be considered  

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Credit Coordinator
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Job purpose

This role is part of the Blue Floorplan team that is involved with providing stocking loan products within the SME market. It will involve assisting with the operational running of the department as well as overseeing the monitoring procedures that are imperative to continuous risk assessment of the SMEs that Blue has lent to.


Dimensions

  • Daily monitoring of HPI interests on Floorplan funded vehicles
  • Assessing live action queues relating to external and internal audit results
  • Managing and overseeing dealer portfolios
  • Liaising with Dealerships and Area Sales Managers in relation to portfolio performance
  • Ensuring the timely operational running of the department
  • Assisting with the dealership application and document collection process
  • Overseeing and ensuring the completion of key risk assessment checks
  • Ability to understand and interpret scorecards in place for risk decisioning
  • Ability to transpose financial data accurately
  • Being a part of a newly created team and a developing product
  • Ensuring strong lines of communication with all areas of the business are maintained
  • Make confident decisions in line with business rules and processes
  • Be open and approachable for appeal of your decisions and have the ability to justify and self-assess
  • Ability to adapt positively with changes in policy and procedure
  • To keep up to date with Blue’s products
  • To present Blue in a professional and confidential manner at all times


Knowledge, skills and experience required

Qualifications:

  • A degree in a relevant finance field (Finance, Mathematics, Economics etc.) or a minimum of 2 years working experience within a finance company is desired

Experience:

  • A background in being a part of a newly established or fast growing team
  • Monitoring of account performance and indicating areas of improvement
  • In depth experience of working within strict procedures and compliance policies
  • Understanding of financial risk indicators linked to personal and business lending
  • A proven analytical mind-set with a practical approach to problem solving
  • A confident, enthusiastic attitude that works well in a regularly changing and fast paced environment

Interpersonal:

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Ability to work as part of a team
  • Excellent planning and organisational skills
  • Enthusiastic 'can do’ attitude
  • Able to work under pressure and to tight deadlines
  • Accuracy and attention to detail
  • Professional and well-presented
  • Establishes effective working relationships
  • Customer focused approach

Additional information

  • This is an important position within the Blue Floorplan team. The role holder will need to exhibit an excellent eye for detail as well as a flexible approach in a growing department.
  • Working hours are 9:00am – 5:30pm, Mon – Friday. Although some out of hours working may be required at particularly busy times.
  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Able to reliably commute to office

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Credit Risk Manager
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Job purpose

Blue is looking to expand its Credit Risk team and is searching for an experienced Credit Risk Manager to help grow the business whilst maintaining an acceptable level of risk. This is a demanding but rewarding role that offers many exciting workstreams and provides an opportunity to shape the direction and risk approach of a fast growing yet established FinTech company. This role does not have any direct reports but will require interfacing with all other areas of the business including Technology, Finance, and Underwriting.  Some examples of the exciting things you may be working on include:

  • Using analytics to develop existing lending strategies and create new ones
  • Creation and assessment of new credit scorecards
  • Second-line approver of SME credit proposals
  • Providing support for new funding facilities
  • Preparation of monthly Board reporting and materials for credit committee meetings
  • Macro modelling and assessing the impact on Blue’s loan portfolio
  • Reviews of portfolio trends and KPIs, with deep dives as needed
  • Providing risk consultancy to other areas of the business
  • Reporting findings to senior management and Board level

Knowledge, skills and experience required

About You

  • Analytical mindset - you spot trends and notice details, and have a natural intellectual curiosity
  • You are a self-starter with an entrepreneurial spirit who can take ownership and work independently towards tight deadlines, prioritising your work appropriately
  • Good interpersonal and communication skills; you are comfortable presenting and explaining technical information in a non-technical way
  • Strong service focus and a passion for delivering high quality end-user experience to internal and external clients
  • Desire to work in a fast-growing, fast-paced environment with a “start-up” feel
  • Lifelong learner – you have a drive to learn and continually develop your skills and abilities
  • Must be willing to occasionally step outside the role of a traditional credit risk manager to achieve wider business objectives

Technical Skills & Experience

Below are some skills we are looking for – the successful candidate may not tick all of these but will have the willingness and drive to develop into the role:

  • Degree or work experience in a numerate or analytical subject (Mathematics, Statistics, Computer Science, Economics, Physics, Engineering, Accounting, Finance or similar)
  • Proven experience in credit risk management, (preferably) of secured retail loan portfolios
  • Solid understanding of credit policy governance framework and core credit concepts such as PD, LGD, and EAD
  • Strong experience in making data driven decisions
  • IFRS9 experience a bonus
  • Python/R modeler
  • Scorecarding experience
  • Advanced knowledge of Excel
  • Familiar with SQL
  • SME lending experience
  • Logical brain
  • Commercial aptitude
  • Start-up mentality
  • Lifelong learner – you have a drive to learn and continually develop your skills and abilities
  • Must be willing to occasionally step outside the role of a traditional credit risk manager to achieve wider business objectives

Apply for this role

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Customer Experience Specialist
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Job purpose

This role is key to the continued success of Blue Motor Finance, supporting the Director of Customer Management and the Director of Special Servicing in leading the drive to best in class customer experience.

Reporting to the Director of Special Servicing you will be responsible for the day to day analysis and evolution of the customer experience strategy ensuring the Customer Management Department deliver services in line with agreed service levels, adhering to standards and policies set out by Blue.

Dimensions

The key aspects of the role:

  • Respond, act with care, and resolve all customer feedback across all channels (trust Pilot, Google Reviews, Social Media etc) ensuring all responses are individual and personal to each customer
  • Respond to all customer traffic / reviews left across various sites within 24 hours and aim to resolve the issue for the customer
  • Direct relevant customer feedback to the appropriate department and escalate urgent issues and complaints
  • Design & Implement a framework to cover:-
  • Conducting daily customer outcome testing across the customer operations departments
  • Conducting customer journey reviews across the customer operations departments
  • Reviewing EOD’s & EOA’s across the customer operations departments
  • Host weekly CX meetings with key stakeholders to ensure visibility of key CX issues and improvement plans
  • Provide a detailed monthly summary including key trends/suggestions (e.g. Issues, action plan, key themes, recommendations)
  • Monthly lessons learnt, suggesting improvements based on contacts / reviews from previous month
  • React quickly to any potential emerging issues impacting service and escalate/feedback
  • Act as lead on the department’s customer experience strategy, supporting the drive of cultural and behavioural changes to ensure our customer delivery remains optimum.

Knowledge, skills and experience required

Qualifications

  • Good educational background with proficiency demonstrable in math’s and English
  • 1-2 years previous financial services experience preferably in a consumer finance environment
  • Computer Literate, including MS office products and Email

Experience

  • A minimum of 1 year operating in a Customer Experience role or equivalent
  • Knowledge of treating customers fairly (TCF)
  • Awareness of current FCA regulations
  • Ability to understand, comply and challenge documented processes, policies and procedures
  • Experience of managing & embedding change activities and initiatives
  • Excellent verbal and written communication skills

Interpersonal

  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Additional information

  • Perm / 37.5 hours a week
  • (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Able to reliably commute to office

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Customer Service Advisor - Office based role only
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Job Purpose

To ensure timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.

Responsibilities 

The key aspects of the role:

  • Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
  • Be aware and responsive to in house service levels and key performance indicators at all times
  • Maintain customer account records by recording / updating and deleting information as required
  • Process and respond to all Inbound and outbound correspondence
  • Updating electronic and paper filing in order at all times
  • Record any dissatisfaction / satisfaction information in line with the company procedure’s 
  • Build sustainable relationships with all other internal departments and field staff
  • React to any procedure changes positively and proactively
  • Contribute towards the team by working together to achieve the SLA requirements
  • Communicate and build effective relationships with Dealerships / Area Sales Managers
  • To keep up to date with the company’s products & E Learning
  • To present the company in a professional manner and maintain confidentiality
  • To pay due care and attention to your own and others’ health and safety at all times
  • Identify and asses customers’ needs in order to achieve customer satisfaction and one call resolution where possible
  • Collection /recording and processing of product or service disputes complaints by clarifying the customer's query; determining the cause of the problem and forwarding the respective information on for our complaint handling team to respond 
  • Completion of outbound welcome calls
  • Updating / correction / maintenance of company HPI records
  • Promotion of internal retention scheme during each customer interaction where possible
  • To complete all ad hoc tasks as distributed by the Senior / Team Leader

 Knowledge, skills and experience

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email
  • Experience of working in a team in an office environment
  • Knowledge of treating customers fairly (TCF)
  • Awareness of current FCA regulations
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills
  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach
  • Ability to accurately input and interpret data
  • Professional and well presented 


Addittional Information

  • Permanent role
  • Operating week: Monday to Friday 8am-8pm
  • Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
  • 37½ hours per working week
  • Working day: 8½ hours including one unpaid hour for lunch
  • Office based role. 


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Data Protection Manager
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​Job purpose

Blue is looking to recruit an experienced Data Protection Manager to ensure its Data regulatory obligations are met. Reporting to the Chief Compliance Officer, the Data Protection Manager will provide clear and authoritative advice to the business on how to comply with its Data Protection obligations in combination with undertaking monitoring and reporting on compliance and data practices internally and the risks arising from these so that the governance structure of Blue can take any necessary decisions and actions. The person will be responsible for acting as a key source of actionable and expert advice including, carrying out staff training, supporting and championing data protection impact assessments and undertaking assurance activities. He or she will also serve as the primary contact for supervisory authorities and individuals whose data is processed by the organisation. This role requires objectivity, ability to challenge, commerciality and pragmatism to operate across the business.

The key aspects of the role:

Working with functions across Blue and in particular coordination with the Compliance Team in the context of Blue’s regulatory responsibilities to the Financial Conduct Authority, responsibilities will include:

Oversight and maintenance of a strong data protection approach:

  • Maintaining and improving the robustness of Blue’s framework of data protection policies, procedures and processes.
  • Setting standards and reviewing policies on an ongoing basis to ensure their accuracy, relevance and currency.
  • Carrying out a programme of regular and ad hoc monitoring and reporting on data privacy compliance within the organization, including Coordinating, conducting and monitoring data privacy audits to provide clear, actionable recommendations and conclusions.
  • Providing challenge and actionable advice to support Blue in meeting its data protection and privacy obligations.
  • Working with key internal stakeholders in the review of projects and approaches to ensure compliance with data privacy laws, and where necessary, advising on and monitoring data protection privacy impact assessments.
  • Reviewing vendor contracts (including EU model clauses) and consents needed to implement projects in partnership with the firm’s Compliance and IT functions.
  • Making sure that Blue’s data protection assets and processes are up to date, effective and operational, including Data Registers, Privacy Notices and key policies and procedures.
  • Responding to and advising on data subject access requests (DSARs) and other requests from individuals.

Providing information advice, raising awareness:

  • Fostering a culture of data privacy across the organization by providing information and updates to management and staff relevant to Blue’s business.
  • Serving as the primary point of contact for data protection queries in the business.
  • Monitoring changes to Data Protection laws and making recommendations to the Board or a relevant committee when appropriate.
  • Promoting awareness of data protection issues and how to deal with them in a practical and commercial way.
  • Developing and delivering privacy training to raise employee awareness of data privacy and security issues, and providing training on the subject matter.

Acting as the key point of contact with the Information Commissioner’s Office:

  • Serving as the primary point of contact and liaison for the ICO and other EEA Data Protection Authorities on all data protection related matters, ensuing that filing and fee obligations to the ICO are met

Collaborating with the IT function to maintain records of all data assets and exports, and maintaining a data security incident management plan to ensure timely remediation of incidents including impact assessments, security breach response, complaints, claims or notifications.

Ensuring that Blue’s IT systems and procedures comply with all relevant data privacy and protection law, regulation and policy (including in relation to the retention and destruction of data).

Qualifications

  • Graduate qualification required.
  • Good educational background with information technology programming and project management qualifications desirable.
  • Hold at least one data protection and/or privacy certification, such as CIPP, CIPT, CIPM, ISEB, etc. (preferred) or willingness to achieve one of the above qualification within a short period of joining.

Experience

  • Practical experience within a compliance, legal, audit and/or risk function.
  • Ability to demonstrate leadership and project management experience.
  • Familiarity with privacy and security risk assessment and best practices, privacy certifications/seals and information security standards certifications.
  • Adequate self-awareness and confidence to acknowledge knowledge gaps and seek to fill them from reliable sources.
  • Knowledge of the business sector and the organization.
  • Sufficient understanding of the processing operations carried out, as well as the information systems, data security and data protection needs.
  • Ability to understand and comply with documented processes and procedures.
  • Previous people management experience is a prerequisite.
  • Experience in developing policy and data training.
  • Experience in working in an FCA regulated industry.
  • Strong knowledge of EU data privacy and data protection regulation, and a good understanding of other major privacy frameworks and evolving legislation.
  • Ability to work unsupervised, exercise leadership and influence change.
  • Strong change and project management skills, including the ability to manage time well, prioritise effectively and handle multiple deadlines.
  • Ability to undertake large, long-term projects, develop alternative methods to complete them and implement solutions.
  • Ability to use independent judgement and discretion when making majority of decisions.
  • Detail-oriented approach needed to recommend and implement strategic improvements on a range of data privacy and data protection issues.
  • Knowledge of PC applications, including MS Office.

Interpersonal

  • Ability to handle confidential and sensitive information with the appropriate discretion.
  • Ability to handle information and business affairs with secrecy and confidentiality as appropriate.
  • Ability to communicate effectively with the highest levels of management and decision-making within the Organisation.
  • Ability to communicate effectively with data subjects, data protection authorities and other controllers.
  • Adaptable and flexible.
  • Unflappable.
  • Excellent verbal and written communication skills.
  • Excellent writing and presentation skills.
  • Ability to work as part of a team.
  • Enthusiastic ‘can do’ attitude.
  • Ability to work under pressure to tight deadlines.
  • Accuracy and attention to detail.
  • Ability to establish effective working relationships and to engage with the full range of business Functions. 

Additional information

  • Permanent / 37.5 hours a week.
  • Must be able to reliably commute to office.

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Deal Maker/Broker Sales
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Job Purpose - Making Motoring Simple by providing outstanding customer service

The Deal Making Team assists Team Blue by promoting a one-stop-shop service to appointed dealers and their customers. This established, fast-paced, dynamic team brokers out customer applications that fall outside of the Blue lending criteria. We are looking for customer-focused, enthusiastic, proactive, adaptable, sales-oriented people who love to always learn new things, to join our team. 

Who You Are

You will always go the extra mile to support and understand the needs of customers, dealers, and colleagues, leaving things better than when you found them. You take pride in your work by suggesting and facilitating better approaches, always have high energy, and love thinking outside the box to make things happen. You acknowledge that being part of a team can sometimes mean working outside of your comfort zone or job description.

Key Accountabilities

  • Predominantly handling inbound and outbound phone calls from dealers and customers. No cold calling is required.
  • Treating customers fairly by offering them the best options to assist with their financial situations.
  • Taking ownership and overcoming objections by presenting positive solutions through integrity, negotiation, and collaboration.
  • Being self-motivated, whilst working as a team to successfully achieve set targets and team service levels.
  • Able to quickly and effectively multi-task, always maintaining a keen eye for detail.
  • Working alongside our lending partners to deliver a great customer experience.

Skills, Knowledge and Experience

  • Adaptable, reliable, collaborative, resilient with a pragmatic approach to business needs.
  • Active listener who is open-minded and able to effectively communicate at all levels.
  • Demonstrates initiative whilst still adhering to regulatory policies and procedures.
  • Proven history of successfully working within a target driven environment whilst remaining customer centric.
  • Motor dealership, or finance broker career background would be an advantage.

Additional Information

  • Salary £25,500 - £27,000 – DOE.
  • Permanent role covering Monday to Friday 9am-7pm (rotating shifts), also, Saturday, Sunday and *Public Holidays 9am-5pm (approx. 1 in 3, time off in lieu given).
  • 37½ hours per working week, 7½ hours per day, plus one unpaid hour for lunch. 
  • 25 days holiday, plus public holidays* and one birthday day.
  • On-going training and development.
  • Predominantly office based although remote working over the weekends and public holidays can be considered.
  • Off-site parking, company cycle scheme – must be able to reliably commute as local public transport is very restrictive.
  • Employees Assist Programme.
  • Company pension scheme.
  • Company health and life insurance.
  • Employee Benefits Programme.
  • Social events.

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Developer/Software Engineer
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About you

We're looking for intelligent and pragmatic developers (Entry, Graduate, Junior or Mid Level), who are passionate about delivering high quality software. You'll be working on multiple internal and customer facing systems, touching all areas of our business as part of a cross-disciplinary team.


Your responsibilities will include:

  • Writing software using C#, T-SQL and web languages (HTML, CSS, etc.)
  • Working with product managers and business experts to understand requirements.
  • Investigating production issues and implementing fixes where necessary.
  • Helping find optimal solutions to the problems the business is trying to overcome.
  • Suggesting ways in which software can be used to make the business more efficient

To do a great job in this position, you should have:

  • Experience writing software using C#, Python, Java or a similar language.
  • Understanding of web languages (HTML, CSS, etc.)
  • Good numeracy.
  • Strong problem-solving skills.

The following are not necessary, but will make you a stronger candidate:

  • Evidence of personal software projects.
  • Basic understanding of T-SQL.
  • Knowledge of consumer finance (Hire Purchase, Personal Loans, Credit Cards, etc.)
  • Knowledge of AWS or Azure.

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DevSecOps Engineer
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Job purpose

This role works across multiple technology product delivery teams, promoting best practice in DevSecOps to ensure a consistent way of working. It is expected the role will drive the migration of systems and take ownership of the build and set-up of new development tools and infrastructure, as well as designing, developing, and operating infrastructure products / tooling, and actively seeking ways to automate and improve the security of the Blue technical landscape.

Dimensions

  • The key responsibilities of the role include:
  • Designing, supporting and improving the company’s AWS Infrastructure.
  • Following SRE best practices, whilst focusing on security monitoring and automation.
  • Identifying security gaps in DevOps tooling / processes and filling those gaps.
  • Working with Development Teams to help embed security into the Software and System Lifecycle.
  • Helping to improve Blue’s Detection and Response capability.
  • Ensuring applications are responding properly to non-functional requirements (performance, security, availability etc).

Knowledge, skills and expertise required

Technical requirements

  • AWS experience.
  • Windows Server Operating Systems and Linux Ubuntu.
  • Configuration Management – Terraform, Terragrunt, Packer and Ansible.
  • Scripting - Bash/Batch/PowerShell.
  • Networking - DNS, Firewalls, Load-balancing etc.
  • Database Technologies – Microsoft SQL.
  • Logging/Monitoring - PRTG, SIEM (Rapid7, AlienVault, Splunk etc) Prometheus, Grafana and CloudWatch.
  • Knowledge of code reviews

Additional information

  • This is a full time, permanent position, 37.5 hours a week plus 1 hour unpaid for lunch.
  • As a standard, working hours will be 9am- 5.30pm Monday to Friday.
  • This is a hybrid working role with you needing to come into the office 2-3 days per week.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours and/or role profile
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.

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Payouts Operator
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Job Purpose

The role is part of a team who ensure timely and accurate administration of the company’s approved loan deals through to dealer pay-out according to policy mandate including direct liaison with the introducers and customers on the telephone and by correspondence, ensuring accuracy at all times and that the company’s pay-outs processes and procedures are followed.

Dimensions

The key aspects of the role:

  • Check and process all received pay-out communications for accuracy and completeness
  • Pay out incoming deals in line with company policy and approved mandate value
  • To check all pay-out correspondence for accuracy and completeness including ensuring that we are enforcing all underwriting conditions set
  • Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
  • Maintain customer account records by recording / updating and deleting information as required
  • Process and respond to all Inbound and outbound correspondence
  • Updating electronic and paper filing in order at all times
  • Build sustainable relationships with all other internal departments and field staff
  • React to any procedure changes positively and proactively
  • Contribute to the team by working together to achieve the SLA requirements
  • Communicate with Dealerships / Area Sales Managers
  • To keep up to date with the company’s products & E Learning
  • To present the company professionally and maintain confidentiality
  • To pay due care and attention to your own and others’ health and safety at all times
  • To complete all ad hoc admin tasks as distributed by the Senior / Team Leader

Knowledge, skills and experience required

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Ideal Experience

  • Experience of working in a team in an office environment
  • Knowledge of treating customers fairly (TCF)
  • Awareness of current FCA regulations
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Additional information

Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)

Able to reliably commute to office in Sundridge

Rota shift work based on 8-8 weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)

Scope of Role

Report directly to Team Leader & Head of Department, leadership of direct reports

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Sales Adviser - Financial Services
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Digital Sales Adviser 


Job Purpose

This is a multi-functional sales role selling vehicle loans direct to consumers and helping them find the right car to fit the loan. You will be responsible agreeing budgets to suit the customer, locating new vehicles through our current dealer network and managing the process through to the customer driving away a car. Working as part of a fast paced, dynamic team, the adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.

Salary is up to £33,000 + OTE 

 

Dimensions

  • The role offers a strong basic salary and very achievable OTE
  • Follow up on warm finance application leads generated by our current partners. There are no cold calls as customers have completed an application and are expecting a call.
  • Understand the needs of individual customers and balance the desire to buy the perfect car with realistic affordability.
  • Work towards sales targets to achieve personal and team targets.
  • Work closely with multiple departments to speak with existing customers approaching Blue regarding new finance agreements.
  • Help potential customers find new vehicles to purchase and assist them through the sales process.
  • Manage dealer expectations throughout the sales process being aware of relationships with the external sales team.
  • Assist the team leader in developing process by providing feedback


Knowledge, skills and experience required

  • Essential customer focused telephone experience, preferably from a sales environment.
  • A  good knowledge of car brands, makes and models is very helpful to be successful in role. 
  • Good  educational background with proficiency demonstrable in maths and English
  • Excellent verbal and written communication skills
  • Experience of working within a team in an office environment
  • Computer Literate, including MS office products and email
  • Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
  • Ability to understand and comply with documented processes, policies and procedures.


Additional information

  •       Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  •       Current shift pattern of 9 – 5.30pm Monday to Friday, with a late shift of 10.30 till 7pm and 9-5pm Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
  •       Able to reliably commute to office as this is an office based role. 

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Underwriter
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Job purpose

This role is part of a team that ensures timely and accurate administration of finance loan products. This includes processing applications online, liaising with customers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company's processes & procedures are followed.

Dimensions

  • Underwrite referred deals to policy and mandate
  • Make confident decisions in line with business rules and processes
  • Manage ‘more information’ queries
  • Investigate potential frauds, PEP and sanctions matches
  • Verification of the completeness and accuracy of credit proposals
  • Keep electronic and paper filing in order at all times
  • To keep up to date with the company’s products
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own, and others’ health & safety at all times

Knowledge, skills and experience required

Qualifications:

  • Good educational background with proficiency demonstrable in Math’s and English
  • Computer literate, including MS office products and email

Experience:

  • Experience of working in a team in an office environment
  • Ideally 1-2 years previous underwriting experience - preferably in a consumer finance environment
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures

Interpersonal:

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Ability to work as part of a team
  • Excellent planning and organisational skills
  • Enthusiastic 'can do’ attitude
  • Able to work under pressure and to tight deadlines
  • Accuracy and attention to detail
  • Professional and well-presented
  • Establishes effective working relationships
  • Customer focused approach

Additional information

  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day) Office hours consist of 8am-8pm on a shift based rota
  • Able to reliably commute to office
  • Hybrid working available after training completed - 3 days office based as a minimum
  • 3 weekend days per month required (standard office hours) days in lieu earnt. Additionally, an occasional bank holiday is required - day in lieu earnt


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Equal Opportunities statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.