We believe you deserve respect when it comes to the security and use of your personal information, so we have described how we look after your information.
For the purpose of the applicable data protection laws, including the Data Protection Act 2018 (“The Act”) as amended or replaced, the data controller is Blue Motor Finance Limited.
We recognise how important it is to protect and manage the information you share with us. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we only authorise access to those employees who require it to fulfil their job responsibilities. When you share data with us through the website, that information is protected by secure socket layer (SSL) encryption. Our security systems meet or exceed industry standards and we are constantly monitoring internet developments to ensure our systems evolve as required.
We collect personal information about you in a number of ways:
In addition to the personal and financial information you submit (or we receive), we may process information about your computer including, where available, your IP address, operating system and browser type – for the purposes of system and loan administration and product improvement. For details on the information collected in this way please see our Cookies Policy
Our website may use a website usage recording service which may record your mouse clicks, mouse movements and page scrolling. The information collected does not include any credit card or bank details. Data collected by this service is stored and used by us to improve our website usability and also for aggregated and statistical reporting. This information is not shared with anybody else.
We may also record and/or monitor calls for quality checks and staff training. Such recordings may also be used to help us combat fraud.
To register with us you must be 18 years of age or older. Minors are strictly forbidden from using the service.
Use of your information we hold:
As part of the provision of our services, we will hold and use the following details about you:
We may keep details of any phone number(s) that you call us from and use them to contact you about the services we provide to you.
If you provide us with any debit card details, either during the loan application or subsequently, we will keep those details for payment processing purposes. We may use the details to take further payments both on your current loan and on any subsequent loans, unless you advise us otherwise.
If a card is identified as having been used fraudulently then we will maintain a record of its use for reporting and preventing fraud; the card details will be deactivated to ensure that they can no longer be used to take payment.
When we are managing your account, we may be given sensitive information such as medical information. We will hold and process this information to allow us to make decisions about you and your accounts with us.
References to personal information include all of the information above whether obtained from you, from a Credit Reference Agency or Fraud Prevention Agency, from the internet or from any other source.
We will hold your data on our systems as follows:
We will keep your personal information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the security of your personal information and to use it only as permitted by us.
We may share information about you:
We will use your information to:
Your data may also be used for other purposes for which you give your permission, or where we are permitted to do so by law, or it is in the public interest to disclose the information or is otherwise permitted under the terms of the applicable data protection laws.
We use your personal data on the following legal bases, depending on the purpose of our processing:
Where the processing of your personal data by us is based on your consent, you may withdraw your consent at any time, by emailing us at email@example.com or by writing to us at:
PO Box 565
If you withdraw your consent, this will not affect the lawfulness of any processing which has taken place before you have withdrawn your consent.
We may also transfer your personal data to a location outside of the European Economic Area (EEA). If we do so, we shall undertake an assessment and put in place adequate safeguards, in accordance with applicable data protection laws, to ensure third party recipient will provide adequate security of such personal data and respect your rights to privacy.
You may at any time request access to and/or, if incorrect, the rectification of your personal data by contacting us as per below.
Under The Act, you may be entitled to additional rights in relation to our handling of your personal data. For example, the right to have your personal data erased, the right to object to or restrict us from processing your personal data, and the right to data portability. If you would like to exercise these rights once they come into force, please write to us or email us as per below.
Should you have any complaints about how we handle your personal information, please contact us as per below. Should we be unable to resolve your complaint and you wish to take your complaint further, you may do so by contacting the UK Information Commissioner’s Office.
We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information that you think is inaccurate or you can do this yourself by logging into the Customer Portal or by contacting us as per below.
Please contact Customer Services if you want to have details of the Credit Reference Agencies or any other agencies from whom we obtain, and to whom we pass, information about you including Fraud Prevention Agencies. You have a legal right to these details. You must contact these agencies directly.
Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them.
You can contact us at firstname.lastname@example.org or by writing to us at:
PO Box 565
The personal data that you provide as part of any redress programmes will only be used for the purposes of communicating relevant updates and will not be used for marketing purposes. We will not pass the data to any third parties unless required to do so by law, regulation or a regulatory body. We will not retain such data for a period which is longer than necessary.
Updated November 2019