Careers

Current jobs at Blue

Blue have big plans for the future – do you want to be part of them? Take a look at our current vacancies or contact us if you think that you have the right aptitude and talent that we are looking for.

Area Sales Manager
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

The key aspects of the role are:

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Monthly meetings at Head Office in Sevenoaks, Kent

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Collection Account Manager
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Job purpose

Working within the Collections team you will be responsible for contacting customers by various communication methods in order to ensure effective customer resolutions in connection with outstanding arrears.You will effectively cope with both inbound and outbound telephone calls in a professional and effective manner.You will ensure that all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.

The key aspects of the role are:

  • To undertake outbound calls and receive inbound calls from customers who have outstanding arrears balances.
  • To comply with all regulatory and company policies and procedures at all times.
  • Ensure all activity undertaken is updated accordingly on systems.
  • Work closely with customers who are in financial difficulty, showing sensitivity and understanding to agree a mutually beneficial outcome at all times.
  • Arranging and maintaining all customer payment arrangements
  • Updating customer information accurately and efficiently.
  • Complete administrative tasks as required for efficient running of outbound activity.
  • Process customer payments
  • Ensure that customers are treated fairly at all times
  • To liaise with other operational departments that are involved in the customer journey
  • To ensure all performance and productivity targets are achieved and maintained
  • Conform to all quality and legal requirements
  • To work towards continuous improvement and self-development
  • To carry out any ad-hoc duties as requested by your Line Manager

Experience

  • Self-motivated and comfortable working with targets and deadlines
  • Adaptable, dependable, resilient and persistent
  • A flexible and responsive approach to changing business needs
  • Excellent communication and organisational skills
  • Excellent telephone manner
  • Self-motivated and pro-active with a positive attitude and drive for success
  • Demonstrates attention to detail in completing procedures, documents and updating systems
  • Professionalism at all time when dealing with customers and business stakeholders
  • PC Literate
  • Stable employment history
  • A good educational background with adequate verbal, reading, arithmetic and computer skills
  • Ability to accurately input and interpret data
  • Professional and well presented

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent role following a successful three month probationary period
  • Operating week: Monday to Friday 8am-8pm
  • Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
  • 37½ hours per working week
  • Working day: 8½ hours including one unpaid hour for lunch

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Credit Risk Analyst
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Job Purpose

This role is part of the Analytics team at Blue and involves monitoring and management of the credit risk profile of Blue’s motor finance loan portfolio. With a total figure lent of over one billion pounds, credit risk is a key part of how Blue does business, the management of which is vital to the continued success of the company.

The risk department is currently staffed and run by the Director of Quantitative Risk. Reporting to him, you will be expected to assist and eventually lead many of the regular portfolio management tasks.

Flexibility is key to the role, having an inquisitive nature and the drive to independently investigate any aspect of the portfolio. Blue operates a flat management structure where will you will have your own projects and have a say on wider business decisions.

Job Role:

  • Production of monthly risk reporting materials, including analysis and summary for the Board of Directors
  • Organisation, maintenance and publication of official Risk figures
  • Modelling and forecasting of the portfolio – such as forecasted default rates, expected portfolio amortisation, ‘what-if’ scenario analysis
  • Closely working with the wider Analytics team to understand how the business is changing over the time in terms of business mix, take up rates, and other metrics
  • Maintaining a good relationship with other teams at Blue (including Finance and Collections), understanding their needs and scheduling adhoc meetings to discuss portfolio trends
  • Responding to business queries
  • Some light report design, coding, and automation
  • Deep dives into specific topics
  • Opportunity for data science (R/Python based)
  • Staying abreast of any developments in the wider motor finance industry

Experience

  • 3-4 years working in financial institution, preferably focused on data analytics or risk
  • Basic T-SQL knowledge essential, ability to structure more complex data queries is valued
  • R or Python knowledge beneficial
  • Must be a good communicator, able to clearly and concisely convey defensible views to management
  • Ability to work as part of a team but also individually
  • A logical mind suited to problem solving
  • Commercial awareness

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Ability to work as part of a team
  • Excellent planning and organisational skills
  • Enthusiastic can do attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Degree educated in a numerate discipline
  • High standard of written and spoken English
  • Excellent Excel skills a must

Additional Information

  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Must be able to reliably commute to office

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Customer Service Adviser
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Job purpose

To ensure timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.

Job Role

  • Inbound and outbound telephone call handling
  • Inbound and outbound correspondence
  • Gathering initial information for customer complaints
  • Completion of welcome calls as required
  • Updating / correction of HPI records
  • Recording all received information correctly in line with company procedures
  • Liaison with Dealerships / Area Sales Managers
  • Updating and keeping electronic and paper filing in order at all times
  • To keep up to date with the company’s products & E Learning
  • To present the company in a professional manner and maintain confidentiality
  • To pay due care and attention to your own and others’ health and safety at all times

Experience

  • Experience of working in a team within an office/contact centre environment
  • Experience of liaising directly with customer on the telephone
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Adaptable and flexible
  • Ability to work individually as well as part of a team
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Must be able to reliably commute to office
  • Rota shift working based on 8-8 Weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)

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Data Analyst (R Python)
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The key aspects of the role are:

  • Analysis to support and/or identify new projects, products and business opportunities, including presentation of findings and suggestions to senior management
  • Use data science/machine learning techniques for prediction, automation, behavioural analysis
  • Reviews of portfolio trends and KPIs, with deep dives as needed
  • Assist with maintaining a suite of 300+ SSRS reports for users across the business, including Sales, Finance, Underwriting, Collections, and Customer Relations
  • Provide data and analysis ad-hoc as required by the business
  • Act as an internal consultant, interpreting user requests and where appropriate, making suggestions for better/alternative ways of obtaining and presenting the required information
  • Contribute to documentation of core processes and procedures
  • Regularly explore and investigate new tools for data storage, querying, analysis, modelling, data exploration, presentation; making suggestions and implementing them as appropriate
  • Proactively identify areas of the business where new reporting or analysis is needed
  • Regular use of T-SQL, R and/or Python, and Excel
  • Potential to learn and use additional tools/languages as the team and business needs evolve

About You

  • Analytical mindset - you spot trends and notice details, and have a natural intellectual curiosity
  • You are a self-starter with an entrepreneurial spirit who can take ownership and work independently towards tight deadlines, prioritising your work appropriately
  • Very good interpersonal and communication skills; you are good at presenting and explaining technical information in a non-technical way
  • Strong service focus and a passion for delivering high quality end-user experience to internal and external clients
  • Desire to work in a fast-growing, fast-paced environment with a “start-up” feel
  • Lifelong learner – you have a drive to learn and continually develop your skills and abilities

Technical Skills & Experience

  • 4-5 years of work experience, some or all of which in Analytics or similar role
  • Experience using R and/or Python for machine learning and statistical analysis (logistic/linear regression, CART, clustering, SVM, etc.)
  • You have good knowledge of T-SQL and SQL databases
  • You know how to utilise advanced functions in Excel
  • Experience with Power BI or similar self-service data exploration tool is helpful but not required
  • Degree or work experience in a numerate or analytical subject (Mathematics, Statistics, Computer Science, Economics, Physics, Engineering, Accounting, Finance or similar)

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Internal Sales
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Job purpose

This is a multi-functional sales role that works closely with several departments within Blue to assist new and existing customers into new financial agreements. The team is responsible for locating new vehicles through our current dealer network. Internal Sales engage with our existing dealers to rejuvenate business. The adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.

Job Role

  • Follow up on finance application leads generated by our current partners
  • Work closely with customer services to speak with existing customers approaching Blue regarding new finance agreements
  • Help potential customers find new vehicles to purchase and assist them through the sales process
  • Reconnect with dealers who have previously signed up but are not using us currently
  • Develop relationships with the Area Sales Managers to help both parties increase dealers and accounts

Experience

  • Essential customer focused telephone experience, from a sales environment
  • Must have experience working to and exceeding sales targets
  • Experience of working within a sales team in an office environment
  • Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
  • Ability to understand and comply with documented processes, policies and procedures.

Interpersonal

  • Customer focused approach
  • Able to work under pressure to achieve monthly sales targets
  • Enthusiastic ‘can do’ attitude
  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable member of the team
  • Excellent planning and organisational skills
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Must be able to reliably commute to office
  • Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).

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Payouts Operator
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Job Purpose

The role is part of a growing team, to ensure timely and accurate administration of the company’s approved loan deals through to dealer payout according to policy mandate. Including direct liaison with the introducers and customers on the telephone and by email correspondence, ensuring accuracy at all times and that the company’s payouts processes and procedures are followed.

The key aspects of the role are:

  • Check agreements received from Dealers for accuracy and completeness
  • Verify requested documents in accordance with the deal
  • Completion courtesy calls as required
  • Keep electronic and paper filing in order at all times
  • To keep up to date with the company’s products
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times

Experience

  • Experience of working in a team in an office environment
  • Experience of liaising directly with customers over the telephone
  • 1-2 year’s previous experience – preferably in finance sector
  • Knowledge of treating customers fairly (TCF)
  • Awareness of current FCA regulations
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Ability to work as part of a team
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focussed approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional Information

  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Must be able to reliably commute to office
  • Rota shift work based on 8-8 weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).

Company Benefits

  • Continuous support and ongoing internal & external training programmes
  • Excellent progression and career development within the company
  • Support for courses and personal development
  • 25 days holidays + bank holidays and a day off for your birthday
  • Subsidised gym membership
  • Company funded Private Medical Insurance (after probation)
  • Company funded Life insurance (after probation)
  • Childcare Vouchers
  • Cycle to work scheme
  • Technology Loan Scheme

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Resolutions Handler
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Job purpose

This role is part of a growing team that ensures timely and accurate administration of any complaints to the company including liaison with the company’s introducers and customers and with the Financial Ombudsman Service by telephone and by correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

Job Role

  • Investigate complaints in accordance with company complaints procedure
  • Liaise between customer and external agencies to obtain resolution
  • Research root causes of complaints
  • Liaise between company and Regulator
  • Contact customers by telephone and correspondence
  • Ensure regulatory responses are issued correctly and on time
  • Keep electronic and paper filing in order at all times
  • Keep up to date with the company’s products
  • Present the company in a professional and confidential manner at all times
  • Pay due care and attention to your own and others’ health and safety at all times

Experience

  • Experience of working in a team in an office environment
  • Experience of liaising directly with customers, Regulators and external agencies
  • 1-2 years previous complaints experience – preferably in the motor finance sector
  • Knowledge of or interest in vehicle maintenance and repair
  • Knowledge of treating customers fairly (TCF)
  • Awareness of current FCA regulations
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Ability to work as part of a team but also individually
  • Reliable member of the team
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure and to tight deadlines
  • Accuracy and attention to detail
  • Professional and well-presented
  • Establishes effective working relationships
  • Customer focussed approach accuracy and attention to detail.
  • Ability to establish effective working relationships and to engage with the full range of business functions particularly, in order to carry out the GDPR monitoring work.

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Must be able to reliably commute to office
  • Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)

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Sales Advisor (Deal Maker)
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Job Purpose

The Blue Deal Making Team helps our customers find the perfect car finance solution, working with partner finance companies to find the best deal for them. The team is responsible for ensuring that all customers and car dealers we work with have a great experience when dealing with Blue. This comes from being treated professionally and above all, fairly. The adviser must ensure that the reputation of Blue is upheld in the marketplace, ensuring all given processes and regulatory procedures have been adhered to.

The key aspects of the role are:

  • Manage new finance applications in an efficient and effective manner, whilst maintaining a high level of accuracy in all work.
  • Easily establish and maintains strong relationships with customers, car dealers and finance companies.
  • Assist customers and dealerships by: listening to their needs, advising them of best practice and providing regular updates throughout the entire sales process.
  • Contribute to our excellent company culture, giving and receiving ongoing coaching with colleagues and contributing to team meetings.

Experience

  • Proven track record in a sales role (or an account management role).
  • Regularly exceeds KPI’s and team targets.
  • Confident, adaptable, personable telephone manner.
  • Effective verbal negotiator.
  • Awareness of current FCA regulations preferred.
  • Ability to understand and practice documented processes, policies and regulatory procedures.

Interpersonal

  • Customer-centric
  • Quickly establishes effective working relationships.
  • Comfortable with negotiating and overcoming objections.
  • Able to work in a fast-paced environment, achieving monthly sales targets.
  • Highly organised, self-driven individual, with great attention to detail.
  • Positive and passionate - willing to go the extra mile in order to deliver exceptional service.
  • Adaptable, highly motivated, proactive individual who can work alone, but also values the benefits of working as a team.
  • Excellent planning and organisational skills.
  • Professional: demonstrating resilience and good personal management.

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional Information

  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Must be able to reliably commute to office
  • Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)

Company Benefits

  • Continuous support and ongoing internal & external training programmes
  • Excellent progression and career development within the company
  • Support for courses and personal development
  • 25 days holidays + bank holidays and a day off for your birthday
  • Subsidised gym membership
  • Company funded Private Medical Insurance (after probation)
  • Company funded Life insurance (after probation)
  • Childcare Vouchers
  • Cycle to work scheme
  • Technology Loan Scheme

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Underwriter
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Job purpose

This role is part of a team that ensures timely and accurate administration of finance loan products. This includes processing applications online, liaising with customers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company’s processes & procedures are followed.

Job Role

  • Underwrite referred deals to policy and mandate
  • Make confident decisions in line with business rules and processes
  • Manage ‘more information’ queries
  • Investigate potential frauds, PEP and sanctions matches
  • Verification of the completeness and accuracy of credit proposals
  • Keep electronic and paper filing in order at all times
  • To keep up to date with the company’s products
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own, and others’ health & safety at all times

Experience

  • Experience of working in a team in an office environment
  • Ideally 1-2 years previous underwriting experience - preferably in a consumer finance environment
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Ability to work as part of a team
  • Excellent planning and organisational skills
  • Enthusiastic can do attitude
  • Able to work under pressure and to tight deadlines
  • Accuracy and attention to detail
  • Professional and well-presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Must be able to reliably commute to office
  • Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)

Apply for this role

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