We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.
We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.
We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.
We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.
Blue Benefits
As a valued member of the Blue team, you will get:
25 Days Annual Leave Entitlement
One additional day’s leave for your birthday
Private Medical Cover
Life Insurance Cover
Self-Invested Pension Plan (SIPP)
Employee Assistance Programme (EAP)
Access to Blue Motor Finance benefits portal
Gym Membership discounts
Eye Care Cost reimbursement
Premium Bonds for children
Office Social Activities
Tusker
Tech Scheme
Cycle to Work
Employee referral scheme
Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
Challenging and exciting work environment
Continuous development
Current jobs at Blue
Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!
We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.
Area Sales Executive/Manager - Region 2
Job Purpose
To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.
Dimensions
To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
To identify and recruit new dealerships
To develop dealerships into profitable producers of business
Have a thorough understanding of our products and pricing criteria
Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
Understanding and delivering the brand values of the business, and acting as an ambassador for the company
Provide training and support to dealerships where required
Keep electronic and paper filing in order at all times
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times.
Knowledge, skills and experience
Experience
Strong awareness of the industry sector and regulations
Extensive field sales experience in the financial services sector
Experience of managing a large geographic area
An excellent understanding of the motor finance sector, can hit the ground running
Ability to identify the right sales approach for each business partner
Outstanding time management and organisation skills
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Excellent verbal and written communication
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent basis
37.5 hours a week working remotely
Covering BH, DT and SP postcode regions
Apply for this role
CMC Administrator
Complaints at Blue
Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blue’s policies with the needs of the customer. The overall aim is always to achieve the right outcome based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and externally.
Overall purpose of the role
The role is part of the Complaints Team - who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and
procedures. This specific role will deal with the administration around commission claims from both customers and Claims Management Companies (CMCs), ensuring that all complaints are acknowledged and resolved within regulatory timeframes.
Key responsibilities and accountabilities
The key aspects of the role:
To ensure all customer commission queries are acknowledged within regulatory timeframes.
To complete all aspects of the CMC process for both commission and affordability complaints –
acknowledgement, 20-day letters, Final Response Letters.
To assist the Director of Special Servicing with the timely administration of Final Response Letters to customers and CMCs in relation to commission and affordability complaints.
To assist the Complaints Team Leader with any ad hoc tasks that may arise.
To assist the Complaints Team with daily tasks if their workload is up to date e.g., collating of FOS files, acknowledgement customer calls etc.
To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames.
To review each customer complaint openly and fairly without bias or personal opinion.
To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver.
Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible.
Ensure that all complaints are handled with the highest standard of customer care.
Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns.
To always maintain complaints database with correct and relevant information.
Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with.
To present the company in a professional manner and maintain confidentiality.
Ensuring electronic and paper filing is up to date and always in order.
Communicate and build sustainable relationships with all other internal departments and field staff.
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your
role at Blue.
Person specification
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Ensure regulatory responses are issued correctly and on time.
Keep electronic and paper filing in order at all times.
Keep up to date with the company’s products.
Present the company in a professional manner at all times.
Qualifications
Good educational background with proficiency demonstrable in maths and English Computer Literate, including MS office products and Email.
Experience
Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Knowledge of GDPR and DPA act
Ability to understand and comply with documented processes, policies, and procedures.
Excellent verbal and written communication skills
Interpersonal
Someone who loves to learn and do well and is keen to develop their career.
Adaptable and flexible
Ability to work as part of a team but also individually.
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude.
Able to work under pressure to tight deadlines.
Accuracy and attention to detail
Professional and well presented.
Establishes effective working relationships.
Customer focused approach
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your
position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
Apply for this role
Complaint Liaison Officer
Job purpose
The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, experienced complaint handlers who are able to work autonomously to offer the best resolution to our customers whilst insuring Blue’s integrity.
Dimensions
The key aspects of the role:
To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames
To openly and fairly review each customer complaint without bias or personal opinion
To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver
Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
Ensure that all complaints are handled with the highest standard of customer care
Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns
To maintain complaints database with correct and relevant information at all times
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Ensure regulatory responses are issued correctly and on time
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products
Present the company in a professional manner at all times
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Knowledge of GDPR and DPA act
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Someone who loves to learn and do well, and is keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Able to reliably commute to office
Monday to Friday 9am to 5.30pm
Scope of Role
Report directly to the Complaints Team Leader.
Apply for this role
Credit Controller
Overall purpose of the role
The role is part of the Finance Team ensuring the timely and accurate administration of unpaid dealer invoices.
The scope is relatively broad and includes liaising with the dealers, the sales force, external parties, and customers, as well as the Financial Ombudsman Service, both over the phone and via written correspondence. The objective is to ensure compliance with company’s processes and procedures and control debt levels.
Key responsibilities and accountabilities
Collecting debts in a timely and effective manner
Resolving outstanding invoice queries, both internally and externally
Finding commercially viable solutions for outstanding invoices
Collaborating with the in-house Legal Team for legal actions
Negotiating re-payment plans
Escalating to external Debt Collections Agencies when necessary
Identifying and reporting areas of concern while adhering to Consumer Duty and compliance procedures
Participating in remedial projects
Maintaining electronic and paper filing systems
Representing the company in a professional and confidential manner
Knowledge, skills and experience required
Experience
1-2 years of Credit Control experience – preferably in the motor finance sector
Experience of working in a team in an office environment
Experience of liaising directly with suppliers by phone and other media
Ability to understand and comply with documented processes, policies and procedures
Knowledge of treating customers fairly (Consumer Duty)
Awareness of current FCA regulations
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and email
Interpersonal
Exceptional planning and organisational skills
Accuracy and attention to detail
Excellent verbal and written communication skills
Able to work under pressure and to tight deadlines
Enthusiastic 'can-do' attitude
Adaptable and flexible
Establish effective working relationships across the business
Have tenacity to be able to establish rapport with dealers and ASMs and successfully collect payments
Ability to work as part of a team and individually
Customer-focused approach
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and dealers and understand how this requirement specifically applies to your role at Blue.
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
Working Hours
Permanent Position
37.5 Hours a week (8.5 hours per day Inc. 1 unpaid hours for Lunch
Apply for this role
Customer Service Adviser
Job purpose
You will be part of an engaging team of Customer Service Advisers who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blue’s integrity.
Responsibilities
The key aspects of the role:
Respond to Inbound and outbound telephone/email enquiries in a professional and courteous manner
Maintain customer account records by recording / updating information as required
Record any dissatisfaction / satisfaction information in line with the company procedure’s
Contribute towards the team by working together to achieve the SLA requirements
Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
To present the company in a professional manner and maintain confidentiality
Identify and assess customers’ needs in order to achieve good customer outcomes and one call resolution where possible
Completion of outbound welcome calls
To complete all ad hoc tasks as distributed by the Senior / Team Leader
Ensuring electronic and paper filing is up to date and always in order
Communicate and build sustainable relationships with all other internal departments and field staff
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products & mandatory training
Present the company in a professional manner at all times
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working in a team in an office environment
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Enthusiastic ‘can do’ attitude
Accuracy and attention to detail
Professional and well presented
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Rota shift work based on 8am-6pm Monday to Friday
Able to reliably commute to office
Scope of Role
Report directly to Team Leader
Apply for this role
Part Qualified Accountant
Overall purpose of the role
This role has a broad scope, covering various areas of accounting and will provide the successful applicant with an excellent introduction to accountancy. In a challenging and exciting work environment with continuous opportunity for personal development and growth.
Key responsibilities and accountabilities
Finance operations
Prepare daily payments, loan payouts and customer refunds
Complete bank reconciliations
Purchase ledger processing duties
Respond to email queries in team mailbox
Create invoices
Prepare journals
Management accounting
Assist with month-end preparation and execution
Preparation of management information for review
Prepare timely and detailed balance sheet reconciliations
SPVs
Prepare daily prefunding
Sweep customer cash to funder
Monthly accounting and reconciliation
Other
Assist with statutory accounts, audit and auditor queries
Assist with vat and corporate tax computing and reporting
Ensure process notes are kept fully up to date
Assist with ad-hoc tasks
Personal specification - knowledge, skills, understanding and experience required
Blue is looking for an ambitious, dynamic, and reliable trainee accountant. You will be a driven and progressive person, eager to learn, challenge and consistently deliver high quality work in a timely manner.
Undergraduate degree qualification with 2.1 or higher.
Ideally previous experience in an accounting role.
Currently working towards a professional accountancy qualification, minimum part-qualified
Good planning, time management and organisational skills.
Able to work with competing deadlines and priorities, whilst delivering quality outputs.
You will be preparing work to a high standard, so appreciation the importance of accuracy and great attention to detail is essential.
Motivated person, able to work independently and solve problems efficiently.
Excellent verbal and written communication and interpersonal skills, able to establish effective working relationships at all levels in finance and other functions in the business.
Good team player, able to provide support across the whole team and with an enthusiastic ‘can-do’ attitude.
Ability to identify ways to improve processes.
Good MS office skills.
Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned.
Additional information
This is a full-time position, 37.5 hours a week plus 1 hour unpaid for lunch.
Working hours are 9am-5.30pm Monday to Friday.
This is a hybrid role split a minimum of 3 days office and up to 2 days remote, but this is subject to change.
The role will include support of training costs with the aim of becoming a Chartered Accountant within a reasonable timeframe. This will be available upon successfully completing your probation period and require a separate training contract to be signed with blue.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
From time to time, and within reason, you may be required to work outside of your standard contracted hours and/or role profile.
Compliance and regulation
Develop and maintain a full understanding of the company’s compliance requirements (including the financial conduct authority’s conduct rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at blue.
Apply for this role
Quality Assurance Officer
Customer Experience at Blue
The customer experience team at Blue are responsible for completing testing around quality control and the end-to-end customer journey. The team ensures Blue are providing good customer outcomes whilst also adhering to policies and procedures. The team provide an integral insight into results and trends across the business, suggesting remedial activities as well as identifying risks and trends. The team is part of the wider Customer Management Department, however, does sit independently as part of the Customer Experience Team.
Overall Purpose of the Role
The purpose of this role is to conduct comprehensive and robust quality checks on work completed within different departments across Blue, assisting the Customer Experience Team Leader in identifying trends and risks, escalating issues for timely resolution, and supporting the creation of reports and remedial actions shared company wide.
Key Responsibilities and Accountabilities
Assess calls based on different call types, ensuring compliance with regulatory authorities (FCA) and accuracy in scoring.
Assist the Customer Experience Team Leader in creating weekly and monthly reports outlining patterns, risks, and trends for higher management.
Identify trends and risks in the business and escalate them via the Customer Experience Team Leader for timely resolution.
Conduct calibration sessions with the compliance manager and contact centre team leaders to align assessments.
Perform spot checks, offering guidance on emerging themes and trends, while ensuring thorough quality checks and identifying vulnerabilities in calls.
Maintain required call sampling targets and timelines while creating high-quality call feedback summaries.
Liaise with other areas of the business and internal teams for query resolution.
Work closely with the Customer Experience Team Leader to manage workloads effectively and monitor call volumes within a set timeframe.
Use analytical judgment skills to provide clear rationale on decisions and assess customer outcomes.
Implement ongoing enhancements in processes and procedures aligned with business objectives.
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person Specification
Excellent understanding of current FCA regulations.
Proficient in fostering effective relationships across all levels, with strong interpersonal skills and a deep understanding of customer importance. Confidently interfaces with customers, regulators, and external agencies.
Essential to have a strong understanding of consumer duty, outcome testing, and cross-cutting rules.
Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned.
Good team player, flexible and able to work on own initiative.
Appreciates the importance and delivers accuracy and attention to detail.
Demonstrates a sense of urgency and good work ethic.
Ability to work with competing deadlines and priorities.
Resilient, not derailed by a setback and returns to a high level of performance quickly.
Comfortable and competent with MS Office.
Additional Requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
Apply for this role
Sales Adviser - Financial Services
Job Purpose
This is a multi-functional sales role selling vehicle loans direct to consumers and helping them find the right car to fit the loan. You will be responsible agreeing budgets to suit the customer, locating new vehicles through our current dealer network and managing the process through to the customer driving away a car. Working as part of a fast paced, dynamic team, the adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.
Salary is up to £33,000 + OTE
Dimensions
The role offers a strong basic salary and very achievable OTE
Follow up on warm finance application leads generated by our current partners. There are no cold calls as customers have completed an application and are expecting a call.
Understand the needs of individual customers and balance the desire to buy the perfect car with realistic affordability.
Work towards sales targets to achieve personal and team targets.
Work closely with multiple departments to speak with existing customers approaching Blue regarding new finance agreements.
Help potential customers find new vehicles to purchase and assist them through the sales process.
Manage dealer expectations throughout the sales process being aware of relationships with the external sales team.
Assist the team leader in developing process by providing feedback
Knowledge, skills and experience required
Essential customer focused telephone experience, preferably from a sales environment.
A good knowledge of car brands, makes and models is very helpful to be successful in role.
Good educational background with proficiency demonstrable in maths and English
Excellent verbal and written communication skills
Experience of working within a team in an office environment
Computer Literate, including MS office products and email
Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
Ability to understand and comply with documented processes, policies and procedures.
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Current shift pattern of 9 – 5.30pm Monday to Friday, with a late shift of 10.30 till 7pm and 9-5pm Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
Able to reliably commute to office as this is an office based role.
Apply for this role
Senior Application Support Engineer
Technology at Blue
Technology at BLUE is organised around three main functions led by our Chief Technology Officer, though they collaborate closely and work with other areas of the business.
Product/Change - this team is passionate about delivering the best products to our customers.
Software Engineering - this team develops and supports all the technology application solutions at Blue.
Infrastructure – this team supports, secures, and develops the BLUE infrastructure and data.
Overall purpose of the role
The Senior Application Support Engineer will take the lead in ensuring BLUE internal and external stakeholders have robust applications that enhance the business and stay current with the ever-changing business and technology landscape. The role will need to collaborate with all areas of our business to support BLUE’s aims. You will be passionate about supporting the delivery of high-quality products and services.
Key responsibilities and accountabilities
Leading support of software predominately written in C#, T-SQL and web languages.
Investigating production issues and implementing fixes where necessary.
Developing software changes in response to urgent business needs.
Evaluating emerging technologies, frameworks, third party libraries and API’s.
Building and maintaining application monitoring and logging solutions.
Enhancing solutions to make the business more efficient.
Writing and updating technical documentation.
Mentoring less experienced team members.
Ensure that non-functional requirements (e.g. maintainability) are considered in deliveries.
Drive the successful implementation of application change to minimize adverse outcomes.
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person specification
Core Skills
Considerable experience as a full stack development of production software using C# and .NET.
Strong understanding of SQL.
Worked with application/network monitoring/logging software like PRTG, SQL Monitor, SEQ etc.
Experience in delivering an application support service using helpdesk software e.g. Zendesk.
Understanding of web languages (HTML, CSS, etc.)
Worked with a source control system.
Strong numeracy and confidence with financial calculations.
Ability to communicate and collaborate closely with non-technical co-workers.
Understanding the concepts involved in Unit and Integration testing.
Problem solving and maintaining a positive attitude that adds energy to the team.
Continually looking to find a better way to do things.
Excellent organisation, prioritisation and planning; a natural at multi-tasking and context switching.
Resilient and not afraid of taking ownership and responsibility.
Comfortable identifying and raising issues, particularly to drive good customer outcomes.
Desirable Skills
A good understanding of Cloud technologies (AWS ideally).
Delivering controlled change within an agile environment.
Knowledge of distributed, API/Service based systems/architectures.
Experience of consumer finance (Hire Purchase, Personal Loans, Credit Cards, etc.)
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
Apply for this role
Senior Compliance Officer
Compliance at Blue
The Risk Department at Blue is organised around five principal risks (Regulatory Risk, Operational Risk, Financial Crime, Data Protection, and Legal) and is led by our Chief Risk Officer (SMF16/17). The department operates independently as a second line of defence, however, works collaboratively with first line areas across the business to provide oversight, challenge, advice, and assurance, in relation to the key business objectives, and in line with the Blue Motor Finance ‘beliefs’ (values).
Overall purpose of the Role
Reporting to the Head of Compliance and Operational Risk, the focus of this role is to oversee the embedding and ongoing development of the compliance risk management framework and supporting processes within the first line of defence at Blue, with a particular focus on regulatory risk and assurance and providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance and good customer outcomes.
Key Responsibilities
To provide challenge, advice, and guidance to the first line in relation to new and existing products and services so that Blue remains compliant with the necessary regulatory requirements.
To provide oversight and assurance to Blue around key first line activities that impact customer outcomes and compliance with the relevant regulation.
To escalate issues to senior management in a timely manner to reduce risk and losses as much as possible.
To act as an advocate for compliance with all legal, regulatory and company standards and promote a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
To frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of compliance, identifying gaps and weaknesses that need to be addressed – particularly in relation to Arrears Management, Vulnerable Customer Management, Complaints Handling, Blue Direct, and Blue Specialist Financing, ensuring good customer outcome is at the heart of everything we do at Blue.
To maintain an up-to-date knowledge of the FCA Handbook and key regulatory requirements (e.g., “CONC”, “DISP”, “SMCR”, and the “CCA”) and apply these to advice, guidance, and assurance activities as well as write regulatory business updates with key recommendations around implementation.
To provide regulatory guidance around key business activities, including EXCO objectives and key projects
Proactively identify, investigate and analyse current and future regulatory risks, monitor the regulatory horizon to maintain an up-to-date view of regulatory developments that could impact Blue Motor Finance and support in the communication of Regulatory updates to the business.
Support the Head of Compliance and Operational Risk in the communication of regulatory developments and regulatory risk reporting to Blue’s stakeholders (internal and external), including training delivery to first line business functions.
Observe and champion Blue’s code of conduct and the FCA’s Conduct rules including demonstrating the expected behaviours to deliver good outcomes for customers.
Provide oversight around the requirements set out in the firm’s policies and procedures.
Assist the Head of Compliance & Operational Risk with the identification, resolution, and reporting of risk events and breaches.
Lead in the preparation of regulatory updates and reports.
Lead the Customer Outcomes testing and the regulatory elements of second line assurance activities.
Person Specific
5 years plus compliance experience in an FCA regulated environment – consumer credit preferable.
Focused on customer outcomes and sound understanding of the Consumer Duty.
Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner.
Strong audit or assurance testing background.
Proven ability to write detailed policies and procedures, regulatory updates for publishing across the business, and breach reports.
Good team player, pragmatic and flexible, able to work on own initiative, whilst recognising where support is required.
Strong interpersonal skills, able to establish effective working relationships at all levels.
Appreciates the importance of accuracy, attention to detail and professionalism.
Demonstrates a sense of urgency, strong delivery ethos and good work ethic.
Ability to work with competing deadlines and priorities.
Resilient, not derailed by a setback and returns to a high level of performance quickly.
Excellent internal customer service skills.
Comfortable and competent with MS Office.
Comfortable identifying and raising issues, even with senior colleagues, particularly where driving good outcomes for customers are concerned.
The role holder must carry out their role in a way that is aligned to the Purpose, Mission and Beliefs at Blue.
Additional Requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks albeit hybrid working is in place.
Conduct Rules
You must act with integrity.
You must act with due skill, care and diligence.
You must be open and cooperative with the FCA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers.
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Equal Opportunities statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.